Nashoba ED Registration Representative 40 Hours Overnight

UMass Memorial Health•Marlborough, MA

6d•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex patient registration duties. The role collects and enters patient demographic, insurance, and related information; confirms required paperwork and signatures; verifies insurance coverage and authorizations; coordinates patient services; and supports admissions, emergency department registration, and other patient access functions. The representative also collects patient payments, directs patients to financial counseling when appropriate, handles related clerical work, maintains records and work queues, and helps ensure accurate, timely billing. This is a 40-hour overnight position working 11:00 p.m. to 7:00 a.m. on a rotating schedule that includes every other weekend and assigned holidays. Training may require different shifts, including availability from 8:00 a.m. to 5:00 p.m. for 12 weeks, and initial onsite training at the Marlborough Campus for several weeks. Once training is complete, the assigned schedule may change based on departmental needs. The position works indoors in a normal office environment and is considered light work.

Requirements

High school diploma.
Minimum of 1–2 years of data-entry experience.
Proficient data-entry skills and attention to detail.
Computer skills, including use of Windows and ability to navigate computer systems.
Strong verbal and written customer-service skills with a variety of internal and external customers.
Demonstrated knowledge of medical terminology.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.
Ability to work every other weekend and assigned holidays, and to provide after-hours coverage as required.
Availability for daytime training from 8:00 a.m. to 5:00 p.m. for 12 weeks if needed, and for initial onsite training at the Marlborough Campus.

Nice To Haves

Associate or bachelor’s degree in a business- or healthcare-related field.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance verification and/or authorization experience.
Bilingual speaking, reading, and writing skills.
EPIC and secretarial experience.

Responsibilities

Accurately obtain and enter patient demographic, insurance, and other related information into the computer-based registration and scheduling system.
Collect patient and witness signatures on required paperwork, including HIPAA and Consent to Treat forms.
Obtain and verify insurance coverage; follow insurer guidelines to secure required pre-authorizations, pre-certifications, and physician referrals; and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
Complete Emergency Department and Labor & Delivery demographic and insurance collection.
Coordinate the provision of multiple services to patients.
Collect patient liabilities, including deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances, as appropriate.
Perform Surgical Day admissions.
Perform bed control, transfers, discharges, and admissions tasks.
Provide patients with standard information about preparation for scheduled procedures and services.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete the online death certificate registry.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, health and safety requirements, and required training.
Use Lean Methodology and Quality Improvement in daily operations; contribute to a respectful, professional, and inclusive environment; and perform other similar duties as required.