Nashoba ED Registration Representative 40 Hours Overnight
About The Position
Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex patient-registration duties. The role collects and enters patient demographic, insurance, and related information; verifies coverage and required authorizations; coordinates services; collects patient payments; and supports admissions, bed control, transfers, and discharges. It also includes clerical work, records maintenance, patient-valuable handling, death-certificate registry completion, and monitoring patient access and revenue-cycle work queues. This is a 40-hour overnight position, scheduled 11:00 p.m.–7:00 a.m., with every other weekend and assigned holidays. Training may take place on a different shift, including availability from 8:00 a.m.–5:00 p.m. for up to 12 weeks if needed. Initial onsite training will be at the Marlborough Campus for several weeks. After training, the regular schedule follows alternating weekly patterns and may change based on departmental needs. Work is indoors in a normal office environment and is considered light.
Requirements
- High school diploma.
- Minimum of 1–2 years of data-entry experience.
- Proficient data-entry skills and attention to detail.
- Computer skills, including use of Windows and ability to navigate computer systems.
- Strong verbal and written customer-service skills with a variety of internal and external customers.
- Demonstrated knowledge of medical terminology.
- Ability to work in a high-volume, team-oriented environment.
- English speaking, reading, and writing skills.
- Ability to work every other weekend and assigned holidays, and to provide after-hours coverage as required.
- Must be available for 8:00 a.m.–5:00 p.m. training for 12 weeks if needed.
Nice To Haves
- Associate or bachelor’s degree in a business- or healthcare-related field.
- Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
- Previous insurance verification and/or authorization experience.
- Bilingual speaking, reading, and writing skills.
- EPIC and secretarial experience.
Responsibilities
- Accurately obtain and enter patient demographic, insurance, and related information in the registration and scheduling system; collect required patient or witness signatures on paperwork.
- Obtain and verify insurance coverage, secure required pre-authorizations, pre-certifications, and referrals, and follow up to correct discrepancies.
- Verify workers’ compensation and automobile coverage when required.
- Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
- Complete Emergency Department and Labor & Delivery demographic and insurance collection.
- Coordinate multiple services for patients.
- Collect patient liabilities and balances, including deductibles, copayments, coinsurance, self-pay, and cosmetic procedure payments, as appropriate.
- Perform Surgical Day admissions.
- Perform bed control, transfers, discharges, and admissions tasks.
- Provide standard information about preparation for scheduled procedures and services.
- Assess patients’ financial needs and direct or refer them to financial counseling or the appropriate person or area.
- Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
- Maintain accurate and timely records, logs, files, and related information.
- Complete the online death certificate registry.
- Receive and secure patient valuables.
- Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
- Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings, conferences, seminars, and training.
- Demonstrate Lean Methodology and Quality Improvement in daily operations.
- Support a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed by the Recruitment Team during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
