Nashoba ED Registration Representative 40 Hours Evenings

UMass Memorial Health•Marlborough, MA

7d•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex duties related to patient registration. The role collects and verifies patient demographic, insurance, and related information; supports Emergency Department and Labor & Delivery registration; coordinates services and appointments; handles patient payments and admissions; and maintains records and work queues to support accurate, timely billing. This is a 40-hour-per-week evening position, scheduled 3:00 p.m. to 11:30 p.m. The schedule includes every other weekend and assigned holidays. Initial onsite training will take place at the Marlborough Campus for several weeks; training may be scheduled on different shifts and requires availability from 8:00 a.m. to 5:00 p.m. for up to eight weeks if needed. After training, the assigned shift is subject to change based on departmental needs. The position is indoors in a normal office environment and is considered light work. A signing bonus may be available; eligibility will be confirmed during the interview process.

Requirements

High school diploma.
At least 1–2 years of data-entry experience.
Proficient data-entry skills with attention to detail.
Computer skills, including use of Windows and the ability to navigate computer systems.
Strong verbal and written customer-service skills with a variety of internal and external customers.
Demonstrated knowledge of medical terminology.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.
Availability for the stated evening schedule, every other weekend, and assigned holidays; availability for the specified daytime training schedule if needed.

Nice To Haves

Associate or bachelor’s degree in a business- or healthcare-related field.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance verification and/or authorization experience.
Bilingual speaking, reading, and writing skills.
EPIC and secretarial experience.

Responsibilities

Accurately obtain and enter demographic, insurance, and other patient information in the computer-based registration and scheduling system, and collect required patient or witness signatures on paperwork such as HIPAA and Consent to Treat forms.
Obtain and verify insurance coverage; follow insurer guidelines to secure required pre-authorizations, pre-certifications, and physician referrals; and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule and/or register patients for Radiology, Lab, and basic ancillary service appointments.
Complete Emergency Department and Labor & Delivery demographic and insurance registration.
Coordinate the provision of multiple services to patients.
Collect patient liabilities, including deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances, as appropriate, before or on the date of service.
Perform Surgical Day admissions.
Perform bed control, transfer, discharge, and admission tasks.
Provide patients with standard information about preparation for scheduled procedures and services.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete the online death certificate registry.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings, conferences, seminars, and training; use Lean Methodology and Quality Improvement in daily operations; and contribute to a respectful, professional environment.
Perform other similar and related duties as required or directed.