ED Registration Representative Nashoba - Overnights, 16-Hours
About The Position
Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the ED Registration Representative performs complex registration and basic scheduling duties. The position schedules and coordinates patient services, obtains and verifies patient and insurance information, secures required authorizations and referrals, collects patient liabilities, and supports accurate billing and revenue-cycle workflows. The role is based at Nashoba and is scheduled for 16 hours per week, primarily from 11:00 p.m. to 7:00 a.m. The employee must work every other holiday and weekends as scheduled, and be available to train on first and second shifts during the first 5–6 weeks. EPIC training takes place in Worcester during the first two weeks, from 8:00 a.m. to 4:30 p.m.; initial onsite training is at the Marlborough Campus. Hours may vary slightly depending on departmental need. The position requires maintaining scheduling and/or registration accuracy of at least 97%.
Requirements
- High school diploma required.
- Must work every other weekend and holidays.
- Must be available to train on first and second shifts during the first 5–6 weeks.
- Must attend EPIC training in Worcester during the first two weeks, scheduled 8:00 a.m.–4:30 p.m.
- Must complete initial onsite training at the Marlborough Campus for several weeks.
Nice To Haves
- Associate or bachelor’s degree in business or a healthcare-related field preferred.
Responsibilities
- Enter laboratory, radiology, and basic ancillary service appointments into schedules.
- Schedule patients for treatment and services with multiple providers across multiple campuses.
- Coordinate multiple services for patients.
- Process updates and corrections to patient insurance and demographic information, and obtain prior insurance referrals and authorizations.
- Collect patient liabilities before or on the date of service, as appropriate, including deductibles, copayments, coinsurance, self-pay payments, cosmetic procedure payments, and patient balances.
- Arrange tests, procedures, and ancillary services according to established guidelines and criteria.
- Prioritize visits and services to promote efficient use of physician clinical staff, patient time, equipment, and facilities.
- Obtain and enter demographic, insurance, and other patient information into the computer-based registration and scheduling system.
- Obtain and verify insurance coverage and follow insurer guidelines to secure pre-authorizations, pre-certifications, and physician referrals before patient visits.
- Follow up to correct discrepancies and telephone or otherwise notify patients of appointment times.
- Provide patients with standard information about preparation for scheduled procedures and services, and mail patient information packets.
- Transcribe paper orders when applicable.
- Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
- Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, and taking and relaying messages.
- Maintain accurate and timely records, logs, charges, files, and related information.
- Obtain patient and witness signatures on required paperwork, including consent, privacy, Medicare, and patient-rights documents.
- Review work queues to support accurate and timely billing, and monitor and maintain Patient Access and Revenue Cycle work queues.
- Maintain a scheduling and/or registration accuracy rate of 97% or above.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a Recruitment Team member during the interview process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
