Economic Empowerment Coordinator

International Rescue Committee • Richmond, VA

1d

About The Position

The Economic Empowerment Coordinator supports the implementation of services for IRC participants enrolled in Financial Capabilities, Benefits Navigation, VITA, and Digital Skills 4 All programs. The role coordinates day-to-day program activities, supports quality service delivery, and assists with documentation and compliance tasks. The coordinator provides task-based guidance and coordination to AmeriCorps members and volunteers on clearly defined assignments and supports program goals under the supervision of the Economic Empowerment Supervisor.

The position combines standard office work, remote work, and field-based activities within the local delivery area. Occasional evening or weekend hours may be required to support program events or client needs. The role is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Requirements

• Minimum 2 years of experience in workforce development, refugee resettlement, or a related social service delivery area.
• Experience providing guidance or support to team members.
• Demonstrated commitment to IRC's core values of service, accountability, integrity, and equality, with the ability to work collaboratively in a multicultural environment.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills in English.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Valid driver's license, access to a personal insured vehicle, and ability to travel regularly within the service delivery area.

Nice To Haves

• University degree, ideally in Social Work, Human Services, or a related field; equivalent work experience will be considered.
• Proficiency in a language spoken by client populations.

Responsibilities

• Support coordination of economic empowerment services through scheduling, documentation, and communication across program areas.
• Assist with tracking caseload assignments and monitoring service delivery, conducting internal reviews, identifying challenges, and supporting document quality assurance.
• Comply with agency policies, procedures, and protocols and support the team's compliance.
• Participate in regular team meetings and contribute to a collaborative, supportive work environment.
• Support onboarding and training of new team members by sharing resources and helping orient them to program procedures.
• Assist in preparing and reviewing program documentation for quality assurance and compliance.
• Coordinate AmeriCorps members who provide Financial Literacy and Job Readiness Training.
• Help coordinate seasonal activities, including VITA program logistics and communication.
• Assist with client outreach, orientation, intake, and assessments for Financial Capabilities, Benefits Navigation, and Digital Skills 4 All programs.
• Maintain accurate and timely documentation of client interactions and services in accordance with program requirements.
• Collaborate with team members to address client needs and escalate complex cases to the Economic Empowerment Supervisor.
• Support efforts to increase access for female participants and other underrepresented groups by identifying and addressing participation barriers.
• Help maintain relationships with community partners by coordinating referrals and participating in outreach activities.
• Maintain accurate program records, including case files and electronic data entry, in accordance with IRC and funder requirements.
• Support quality assurance by preparing documentation and assisting with periodic file reviews under supervisor direction.
• Collect and organize service delivery and client outcome data to track progress toward program goals.
• Assist in producing timely, high-quality program reports for IRC headquarters and funders.
• Collaborate with team members and colleagues across departments to support coordinated, client-centered and integrated service delivery.
• Assist with data collection and feedback processes using IRC-approved tools to inform program improvement.
• Perform other duties assigned by the supervisor to support program and office operations.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20–25 paid time off days based on role and tenure.
• Medical insurance starting at $163 per month.
• Dental insurance starting at $6.50 per month.
• Vision insurance starting at $5 per month.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• 403(b) retirement savings plan with employer match and immediate vesting.
• Non-elective employer retirement contribution based on age and years of service, with 3-year vesting.
• Disability insurance.
• Life insurance.
• Employee Assistance Program offering confidential counseling and support services for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed