Economic Empowerment Coordinator
About The Position
The Economic Empowerment Coordinator supports implementation of services for IRC participants enrolled in Financial Capabilities, Benefits Navigation, VITA, and Digital Skills 4 All programs. The role coordinates day-to-day program activities, supports quality service delivery, and assists with documentation and compliance. The coordinator provides task-based guidance and coordination to AmeriCorps members and volunteers on defined assignments and supports program goals under the supervision of the Economic Empowerment Supervisor. The position includes coordinating economic empowerment services, supporting client outreach and service delivery, maintaining program records, contributing to quality assurance and reporting, and collaborating with colleagues and community partners. Work combines standard office, remote, and field-based activities within the local delivery area. Occasional evening or weekend hours may be required for program events or client needs.
Requirements
- Minimum 2 years of experience in workforce development, refugee resettlement, or a related social service delivery area.
- Experience providing guidance or support to team members.
- Demonstrated commitment to IRC’s core values of service, accountability, integrity, and equality, and ability to work collaboratively in a multicultural environment.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Effective written and verbal communication skills in English.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Valid driver’s license, access to a personal insured vehicle, and ability to travel regularly within the service delivery area.
Nice To Haves
- University degree, ideally in Social Work, Human Services, or a related field; equivalent work experience will be considered.
- Proficiency in a language spoken by client populations.
Responsibilities
- Support coordination of economic empowerment services, including scheduling, documentation, and communication across program areas.
- Assist with tracking caseload assignments and monitoring service delivery; conduct internal reviews, identify challenges, and support quality assurance of staff-submitted documents.
- Comply with agency policies, procedures, and protocols and support team adherence to them.
- Participate in team meetings and contribute to a collaborative, supportive work environment.
- Support onboarding and training of new team members by sharing resources and helping orient them to program procedures.
- Assist with preparing and reviewing program documentation for quality assurance and compliance.
- Coordinate AmeriCorps members providing Financial Literacy and Job Readiness Training.
- Help coordinate seasonal activities such as the VITA program, including logistics and communication.
- Assist with outreach, orientation, intake, and assessments for Financial Capabilities, Benefits Navigation, and Digital Skills 4 All programs.
- Maintain accurate and timely documentation of client interactions and services according to program requirements.
- Collaborate with team members to address client needs and escalate complex cases to the Economic Empowerment Supervisor.
- Support access for female participants and other underrepresented groups by identifying and addressing barriers to participation.
- Help maintain community partner relationships through referral coordination and participation in outreach activities.
- Maintain program records, including case files and electronic data entry, in accordance with IRC and funder requirements.
- Prepare documentation and assist with periodic file reviews as part of quality assurance under supervisor direction.
- Collect and organize service delivery and client outcome data to track progress toward program goals.
- Assist in producing timely, high-quality program reports for IRC headquarters and funders.
- Collaborate with team members to support coordinated, client-centered services across programs.
- Communicate with colleagues across departments to support integrated service provision.
- Assist with data collection and feedback processes using IRC-approved tools to inform program improvement.
- Perform other duties as assigned by the supervisor to support program and office operations.
Benefits
- 10 paid sick leave days.
- 10 U.S. holidays.
- 20–25 paid time off days, based on role and tenure.
- Medical insurance starting at $163 per month.
- Dental insurance starting at $6.50 per month.
- Vision insurance starting at $5 per month.
- Flexible spending accounts for healthcare, dependent care, and commuter expenses.
- 403(b) retirement savings plan with employer match and immediate vesting.
- Non-elective employer retirement contribution based on age and years of service, with 3-year vesting.
- Disability insurance.
- Life insurance.
- Employee Assistance Program with confidential counseling and support services for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
