eCommerce Specialist - Amazon

LifeStraw•Baltimore, MD

1d•Hybrid

About The Position

LifeStraw is seeking an eCommerce Specialist to help run and grow its Amazon business across the US, Canada, and Europe. This hands-on role owns day-to-day channel operations, including Vendor Central execution, catalog and content management, promotions, pricing corrections, reporting, and support for the Global Account Manager – Amazon. The role is measured by both reliable channel operations and improvements in listing quality, promotions, inventory health, and issue resolution. The specialist will also help expand LifeStraw’s EU marketplaces and work closely with Sales, Finance, Marketing, Operations, advertising agencies, and Amazon teams. The position reports directly to the Global Account Manager – Amazon. The preferred location is the Baltimore, Maryland/Washington, DC area, with a hybrid schedule from LifeStraw’s Baltimore office. Strong candidates elsewhere in the United States will also be considered. Candidates must be based in the United States and available during US business hours.

Requirements

College degree (BA or BS) in Business, Marketing, Supply Chain Management, Analytics, or a related field.
4–6 years of experience supporting an Amazon business; Amazon Vendor Central (1P) experience is required.
Hands-on experience executing Amazon promotions for major events and reporting on results.
Working knowledge of Amazon Ads, including Sponsored Products, Sponsored Brands, Sponsored Display, and core metrics such as ROAS, ACoS, and TACoS; experience managing an advertising agency relationship.
Experience with sell-through reporting, inventory monitoring, and forecasting support, such as weeks of coverage, PO acceptance rate, and LE cycles.
Experience with sales administration, including PO management, chargebacks, and deductions, as well as Amazon pricing discrepancies and pricing compliance.
Experience communicating directly with Amazon CSMs or vendor support teams.
Advanced proficiency in Microsoft Excel, including XLOOKUP, pivot tables, and nested formulas, and comfort analyzing large datasets.
Must be based in the United States and available during US business hours.
Passion for mission-driven brands and social impact.
Ability to manage competing priorities in a fast-paced, changing environment with attention to detail and quality control.
Ability to work independently, own workflows through resolution, communicate clearly with internal teams and external partners, and turn data into actionable recommendations.

Nice To Haves

Experience with ecommerce and channel tools such as Stackline, Helium 10, Pacvue, Wayvia, or NetSuite.
Experience with Amazon Canada or EU marketplaces.
Experience with Amazon Seller Central (3P), including FBA.
Experience working cross-functionally with sales, supply chain, finance, pricing, or marketing teams.
Location in the Baltimore, Maryland/Washington, DC area and ability to work a hybrid schedule from the Baltimore office.

Responsibilities

Run day-to-day Amazon Vendor Central operations across the US, Canada, and EU, managing the case log and resolving listing and buyability suppressions, Andon Cords, and IDQ issues.
Serve as the day-to-day operational contact for Amazon CSMs; prepare data for recurring syncs, track action items through resolution, and escalate strategic topics to the Global Account Manager with clear context.
Own channel sales administration with Finance, including invoices, remittances, chargebacks, deductions, item setup, and product data.
Manage pricing corrections with Pricing and Finance to maintain alignment with LifeStraw’s pricing policy.
Pull weekly Vendor Central data and maintain marketplace sell-through reports and dashboards, including Shipped COGS, Shipped Units, ASP, and year-over-year growth; turn results into clear insights.
Monitor inventory health, weeks of coverage, and PO acceptance rates; flag out-of-stock risks, excess inventory, and forecast variances, and work with Operations to resolve fulfillment issues.
Support revenue forecasting estimates in partnership with Finance and Operations.
Set up, submit, and track Amazon promotions, including Coupons, Deals, and Prime Exclusive Discounts, for Prime Day, Prime Big Deal Days, and holidays; maintain promotional calendars and ensure pricing and inventory are ready.
Create post-event marketplace recaps and compile deal and advertising-spend data to support margin and return-on-investment analysis.
Serve as the day-to-day contact for advertising agencies, lead weekly performance reviews, monitor spend and results against plan using ROAS, ACoS, and TACoS, and align campaigns with promotions, inventory, and launches.
Maintain and optimize product listings across marketplaces, including copy, imagery, video, SEO keywords, A+ content, and the Amazon Brand Store.
Prepare new item launches, ensuring content, assets, and ASIN setup—including variation themes, GTINs, and required attributes—are complete and on time.
Help build LifeStraw’s EU marketplaces through catalog setup, listing localization, and attention to marketplace-specific requirements.
Support new channel opportunities as the business evolves, such as a potential Amazon Seller Central (3P) program.
Monitor reviews, ratings, pricing compliance, unauthorized sellers, and competitor activity; flag issues and share insights to improve content, products, and performance.