eCommerce Specialist - Amazon

LifeStraw•Baltimore, MD

3d•$80,000 - $90,000•Hybrid

About The Position

LifeStraw is seeking an eCommerce Specialist to help run and grow its Amazon business across the US, Canada, and Europe. This hands-on role owns day-to-day channel operations, including Vendor Central execution, catalog and content management, promotions, pricing corrections, and reporting. The specialist supports the Global Account Manager – Amazon with insights and execution to improve channel performance through stronger listings, sharper promotions, healthier inventory, and faster issue resolution. As LifeStraw expands its global Amazon presence, this person will help build out EU marketplaces. The role involves partnering closely with Sales, Finance, Marketing, and Operations, as well as advertising agencies and Amazon teams. It offers meaningful ownership and room to grow. The position reports directly to the Global Account Manager – Amazon. LifeStraw prefers a candidate in the Baltimore, Maryland/Washington, DC area who can work a hybrid schedule from its Baltimore office, but will consider strong candidates elsewhere in the United States. Candidates must be based in the United States and available during US business hours.

Requirements

Bachelor’s degree (BA or BS) in Business, Marketing, Supply Chain Management, Analytics, or a related field.
4–6 years of experience supporting an Amazon business.
Amazon Vendor Central (1P) experience.
Hands-on experience executing Amazon promotions for major events and reporting on results.
Working knowledge of Amazon Ads, including Sponsored Products, Sponsored Brands, and Sponsored Display, and core metrics such as ROAS, ACoS, and TACoS.
Experience managing an advertising agency relationship.
Experience with sell-through reporting, inventory monitoring, and forecasting support, such as weeks of coverage, PO acceptance rate, and LE cycles.
Experience with sales administration, including PO management, chargebacks, and deductions, and with Amazon pricing discrepancies and pricing compliance.
Experience communicating directly with Amazon CSMs or vendor support teams.
Advanced proficiency in Microsoft Excel, including XLOOKUP, pivot tables, and nested formulas, and comfort analyzing large datasets.
Experience working cross-functionally with sales, supply chain, finance, pricing, or marketing teams.
Must be based in the United States and available during US business hours.
Clear, confident communication with internal teams, Amazon, and agency partners.
Strong analytical skills and ability to turn data into clear, action-oriented recommendations.
Exceptional attention to detail and quality control, including at high volume and speed.
Ability to work independently, own workflows from start to resolution, and act as needed.
Flexible and adaptable approach, ability to manage competing priorities, and comfort with a fast-paced, changing environment.
Passion for mission-driven brands and social impact.

Nice To Haves

Experience with ecommerce and channel tools such as Stackline, Helium 10, Pacvue, Wayvia, or NetSuite.
Experience with Amazon Canada or EU marketplaces.
Experience with Amazon Seller Central (3P), including FBA.
Based in the Baltimore, Maryland/Washington, DC area and able to work a hybrid schedule from the Baltimore office.

Responsibilities

Run day-to-day execution in Amazon Vendor Central across the US, Canada, and EU, managing the case log and resolving listing and buyability suppressions, Andon Cords, and IDQ issues.
Serve as the day-to-day operational contact for Amazon CSMs, prepare data for recurring syncs, track action items through resolution, and escalate strategic topics to the Global Account Manager with clear context.
Own channel sales administration with Finance, including invoices, remittances, chargebacks, deductions, item setup, and product data.
Manage pricing corrections through resolution and partner with Pricing and Finance to maintain alignment with LifeStraw’s pricing policy.
Pull weekly Vendor Central data and maintain marketplace sell-through reports and dashboards, including Shipped COGS, Shipped Units, ASP, and year-over-year growth, translating results into clear insights.
Monitor inventory health, weeks of coverage, and PO acceptance rate; flag out-of-stock risks, excess inventory, and forecast variances; and work with Operations to resolve fulfillment issues.
Support revenue forecasting estimates in partnership with Finance and Operations.
Set up, submit, and track Amazon promotions, including Coupons, Deals, and Prime Exclusive Discounts, for Prime Day, Prime Big Deal Days, and holidays; maintain the promotional calendar and ensure pricing and inventory are ready.
Build post-event recaps by marketplace and compile deal and advertising spend data to support margin and return-on-investment analysis.
Serve as the day-to-day contact for advertising agencies, lead weekly performance reviews, monitor spend and results against plan using ROAS, ACoS, and TACoS, and align campaigns with promotions, inventory, and launches.
Maintain and optimize product listings across marketplaces, including copy, imagery, video, SEO keywords, A+ content, and the Amazon Brand Store.
Prepare new item launches by ensuring content, assets, and ASIN setup—including variation themes, GTINs, and required attributes—are complete and timely.
Help build out LifeStraw’s EU marketplaces, including catalog setup, listing localization, and marketplace-specific requirements.
Support new channel opportunities as the business evolves, such as a potential Amazon 3P Seller Central program.
Monitor reviews, ratings, pricing compliance, unauthorized sellers, and competitor activity; flag issues and share insights to improve content, products, and performance.