eCommerce Specialist

Titan Machinery • West Fargo, ND

12h • $80,000 - $100,000

About The Position

Titan Machinery is seeking an eCommerce Specialist to lead the growth of its online business and improve the digital customer experience. The role develops, optimizes, and expands eCommerce platforms and digital tools that help customers research, configure, quote, reserve, order, and purchase parts, wholegoods, rental equipment, and service offerings.

The specialist partners with Operations, Marketing, OEMs, Accounting, and technology partners to increase online sales, customer engagement, and digital adoption across Titan Machinery’s Parts, Sales, Rental, and Service businesses.

Requirements

• 4+ years of work-related and/or related military experience.
• Working knowledge of prevailing procedures and techniques in eCommerce.
• High attention to detail and quality assurance.
• Strong collaboration and organizational skills.
• Ability to work across multiple and changing technology platforms.
• Ability to handle and resolve interpersonal conflict.
• Ability to perform in a fast-paced, stressful work environment.
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees.
• Ability to travel up to 5% of the time and work flexible hours.
• Exemplifies Titan Machinery’s Core Values.
• Keen attention to detail, high initiative, and ability to work independently.
• Effective time management, multitasking, prioritizing, and meeting deadlines.
• Ability to work independently and within a team structure.
• Strong customer focus, both internal and external.
• Strong verbal and written communication skills.

Nice To Haves

• Associate or Bachelor’s degree in Marketing, Business, Information Systems, or a related field.

Responsibilities

• Develop, optimize, and improve Titan’s eCommerce platforms, digital tools, and customer-facing online experiences.
• Drive growth in eCommerce sales, customer engagement, and digital adoption across Parts, Sales, Service, and Rental.
• Manage and enhance online product and service offerings, ensuring accurate, complete, and compelling content that supports purchasing decisions.
• Develop and execute strategies to increase online visibility, website traffic, customer engagement, and revenue through SEO, digital marketing, and related initiatives.
• Collaborate with Operations, Marketing, OEMs, and technology partners to develop and execute strategic plans that maximize online sales growth.
• Establish, monitor, and report key eCommerce performance metrics, implementing action plans to improve business results and customer experience.
• Analyze market trends, competitor activity, customer behavior, and site performance data to identify opportunities for growth and continuous improvement.
• Partner with Operations, Accounting, and other stakeholders to streamline online sales, payment, fulfillment, and customer service processes.
• Promote organizational adoption of eCommerce by providing training, support, and best practices to employees and business partners.
• Maintain the accuracy, quality, and completeness of online content, product information, pricing, and customer-facing resources.
• Ensure eCommerce platforms, content, and processes comply with security, privacy, accessibility, and business standards.
• Perform other duties as assigned.

Benefits

• Comprehensive health and dental coverage.
• HSA contributions of up to $1,200 tax-free each year.
• 8 paid holidays, competitive PTO, and paid company volunteer hours.
• 401(k) with company matching from the first day of employment.
• 100% paid pregnancy-related leave and parental bonding.
• Additional voluntary benefits, including vision insurance, life insurance, and short-term disability.
• Additional leave benefits, including bereavement leave and leave for Volunteer EMTs and firefighters.
• Performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed