Ecommerce Specialist

Dollar Shave Club•Durham, NC

7h•$75,000 - $88,000•Hybrid

About The Position

Dollar Shave Club is seeking an Ecommerce Specialist to support hands-on ecommerce operations and digital initiatives. The role manages product setup and data in Shopify, supports promotions and launches, and helps ensure product pages and listings are accurate across the direct-to-consumer site, marketplaces, and retail partner sites. The specialist will use performance data to identify opportunities, contribute to promotional planning and daily operations, maintain launch quality standards, and help build AI tools and automations to reduce routine work. This is a full-time exempt position based in the company’s Durham, North Carolina headquarters, with in-office work three days per week. The base salary range is $75,000–$88,000, with a bonus starting in 2027.

Requirements

At least 3 years of experience in ecommerce merchandising, ecommerce operations, or site management.
Hands-on Shopify Plus experience with product setup, collections, promotions, and product data.
Use AI tools in day-to-day work, such as for product copy, data cleanup, or QA checks, and review the output before it is published.
Maintain accurate product data, pricing, and launches with strong attention to detail.
Comfort with GA4, Tableau or Power BI, and heatmap and session replay tools; ability to turn findings into clear recommendations.
Experience improving product copy and listings using SEO tools such as SEMrush.
Ability to manage several workstreams independently in a fast-paced environment, own priorities, and support team goals.
Clear communication of feedback and performance reporting to cross-functional partners, with a team-first mindset.

Nice To Haves

Experience with review platforms such as Bazaarvoice or Yotpo.
Experience with Shopify Flow or other automation tools.
Basic HTML, CSS, or Shopify Liquid knowledge.
Experience working across more than one brand or Shopify store.
Subscription commerce experience.

Responsibilities

Create and maintain Shopify products, including variants, bundles, tags, metafields, pricing, and imagery.
Maintain accurate product pages and listings across the DTC site, marketplaces, and retail partner sites, working with the retail team on updates.
Support promotion and collection setup and conduct pre-launch QA for pricing, links, imagery, and availability.
Assist in defining QA checklists and standards and document processes to improve execution quality across launches.
Help build and test AI tools and automations for product setup, content management, and QA.
Use SEO findings to improve product copy and listings.
Analyze heatmaps and session replays to identify friction points, support CRO test launches, and share actionable insights.
Monitor review syndication to marketplace and retail partners and provide bi-weekly reporting on ratings and review volume.
Monitor inventory and flag out-of-stock risks to inform promotional planning, forecasting, and allocation.

Benefits

Comprehensive benefit plans with low-premium options, including medical, dental, and vision coverage, plus supplemental coverage options.
Free life insurance, short-term disability, and long-term disability.
401(k) plan with a company match of 100% of the first 2% and 50% of up to an additional 4%, with no vesting period.
Unlimited vacation and generous sick time.
Half-day Fridays year-round, subject to business needs.
12 weeks of fully paid parental leave.
4 weeks of fully paid disability leave.
Free Dollar Shave Club products.
Monthly cell phone stipend.

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