Associate eCommerce Specialist

BISSELL Homecare • Grand Rapids, MI

2d

About The Position

The Associate eCommerce Specialist maintains Rug Doctor’s digital presence across ecommerce retailers, particularly Amazon. This role creates and updates product listings and implements marketing strategies to drive sales growth. The specialist collaborates with internal teams to enhance brand presence, optimize promotional efforts, and analyze performance metrics to improve rankings and sales conversion. The role also monitors results, provides internal reporting, and raises awareness of issues early to support fast resolution.

Requirements

• Bachelor’s degree in marketing, business administration, or a relevant field.
• At least 1 year of account and/or product management experience within digital and ecommerce channels.

Nice To Haves

• Hands-on Amazon Vendor Central experience handling ecommerce business.
• Strong understanding of Amazon marketplace dynamics, algorithms, and best practices.
• Familiarity with supply chain management, demand forecasting, and logistics.
• Detail-oriented, with familiarity in product setup, SEO, and marketplace policies.
• Strong analytical and problem-solving skills, including the ability to interpret data and make data-driven recommendations.
• Excellent communication skills.

Responsibilities

• Execute Amazon Vendor Central operations, including catalogue and content management, promotions, review monitoring, returns assessment, purchase order tracking, and management of deductions and chargebacks.
• Work with product marketing to create and enhance online product listings, including high-quality images, SEO-optimized descriptions, A+ Content, brand store updates, and A/B testing.
• Monitor listings daily for Buy Box issues and pricing irregularities.
• Coordinate with internal teams to forecast demand, manage inventory levels, and optimize fulfillment strategies to reduce shortages and overstock.
• Monitor ecommerce point-of-sale and shipment metrics, analyze sales trends, and generate reports with actionable insights to improve profitability and efficiency.
• Monitor reviews and raise awareness of issues early; proactively manage returns using retailer return-reduction programs where possible; manage product questions and answers; assess returns internally and escalate issues as needed.
• Monitor ecommerce channels for competitive activity and raise internal awareness of new units.
• Benchmark competitive listings and assist with competitive unit analysis.
• Monitor unauthorized seller activity on company products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level