Ecommerce Specialist

Dollar Shave Club • Durham, NC

5d • Hybrid

About The Position

Dollar Shave Club is seeking an Ecommerce Specialist to support hands-on ecommerce operations across its direct-to-consumer site, marketplaces, and retail partner sites. The role focuses on Shopify product setup and data accuracy, product pages and listings, promotions and launches, quality assurance, SEO improvements, performance analysis, review syndication, and inventory monitoring. The specialist will use performance data to identify opportunities, support promotional planning, and share findings with cross-functional partners. The role also contributes to building and testing AI tools and automations to streamline routine work, while maintaining high quality standards for launches.

This is a full-time exempt position based in the company’s Durham, North Carolina headquarters, with in-office work three days per week. The base salary range is $75,000–$88,000, with a bonus starting in 2027.

Requirements

• At least 3 years of experience in ecommerce merchandising, ecommerce operations, or site management.
• Hands-on Shopify Plus experience with product setup, collections, promotions, and product data.
• Regular use of AI tools for work such as product copy, data cleanup, or QA checks, with verification of outputs before publication.
• Strong attention to detail in product data, pricing, and launch execution.
• Comfort with GA4, Tableau or Power BI, heatmap tools, and session replay tools, with the ability to turn findings into clear recommendations.
• Experience improving product copy and listings using SEO tools such as SEMrush.
• Ability to manage several workstreams independently in a fast-paced environment, own priorities, and support team goals.
• Clear communication of feedback and performance reporting to cross-functional partners, with a team-first mindset.

Nice To Haves

• Experience with review platforms such as Bazaarvoice or Yotpo.
• Experience with Shopify Flow or other automation tools.
• Basic HTML, CSS, or Shopify Liquid skills.
• Experience working across more than one brand or Shopify store.
• Subscription commerce experience.

Responsibilities

• Create and maintain Shopify products, including variants, bundles, tags, metafields, pricing, and imagery.
• Maintain accurate product pages and listings across the DTC site, marketplaces, and retail partner sites, collaborating with the retail team on updates.
• Support promotion and collection setup and perform pre-launch QA checks on pricing, links, imagery, and availability.
• Assist in defining QA checklists and standards and document processes to improve execution quality across launches.
• Help build and test AI tools and automations for product setup, content management, and QA.
• Use SEO findings to improve product copy and listings.
• Analyze heatmaps and session replays to identify friction points, support CRO test launches, and share actionable insights.
• Monitor review syndication to marketplace and retail partners and provide bi-weekly reporting on ratings and volume.
• Monitor inventory and flag out-of-stock risks to inform promotional planning, forecasting, and allocation.

Benefits

• Comprehensive benefit plans with low-premium options, including medical, dental, and vision coverage, plus supplemental coverage options.
• Free life insurance, short-term disability, and long-term disability.
• 401(k) plan with a company match of 100% of the first 2% and 50% of up to an additional 4%, with no vesting period.
• Unlimited vacation and generous sick time.
• Half-day Fridays year-round, subject to business needs.
• 12 weeks of fully paid parental leave.
• 4 weeks of fully paid disability leave.
• Free Dollar Shave Club products.
• Monthly cell phone stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed