eCommerce Sales Manager

Hunter Fan Company•Memphis, TN

8d•Hybrid

About The Position

The eCommerce Sales Manager will define and execute strategies and plans for eCommerce customers in line with Hunter Fan Company’s business requirements and growth objectives. This role owns the path to purchase and all associated eCommerce sales and marketing activities across assigned customers, channels, and platforms. The manager will oversee selling on Amazon and support growth across marketplaces and customer channels, ensuring the achievement of agreed customer targets and key performance indicators. This includes sales, profitability, forecast accuracy, digital shelf performance, content quality, inventory alignment, and promotional effectiveness. The role involves collaborating with various internal teams, managing direct reports, and ensuring adherence to company principles and brand standards. The ideal candidate will have an end-to-end understanding of the business, challenge the status quo, and continuously raise the bar for eCommerce execution.

Requirements

Bachelor’s degree in Marketing, Business Administration, eCommerce, Digital Marketing, Sales, or other related field required.
Minimum of 7 years of progressive sales, marketing, eCommerce, channel management, marketplace management, or digital commerce experience required.
Prior experience in eCommerce is essential.
Experience leading direct reports, cross-functional initiatives, customer planning, forecasting, promotional strategy, and online business reviews.
Extremely detail-oriented with the ability to manage multiple projects and priorities at the same time.
Exceptional written and verbal communication skills.
Possesses an aggressive approach to all stages of execution, follow-up, and issue resolution.
Strong administrative skills, self-motivation, and the ability to work independently as well as part of a team.
Strong critical thinking skills with the ability to make decisions based on data-driven results.
Working and intuitive knowledge of computers with exceptional knowledge of Microsoft Office products, especially Excel and PowerPoint, and various vendor portal systems.
Strong understanding of forecasting, inventory planning, promotional planning, site merchandising, content management, marketplace requirements, and eCommerce analytics.
Ability to work within a set expense budget and manage resources responsibly.
Willingness to travel 10% to 20% with minimal overnight travel and occasional weekend work as required.
Ability to lift a minimum of 30 to 50 lbs. as needed.
Must be comfortable working on a ladder at heights of 15’ when needed.
Thrives in a results-driven, accountable environment.
Highly organized and detail-oriented.
Self-motivated and adaptable.
Strong operator with both strategic, technical, and financial acumen.
Demonstrated track record of long-term tenure with an organization, including progressive responsibility and internal promotion.
Experience operating in a mid-sized company environment, with the ability to balance strategic leadership and hands-on execution.
Strong background in consumer goods (CPG or durable goods).

Nice To Haves

MBA or advanced degree.
Experience with Amazon, national retailers, marketplace platforms, Shopify or similar digital commerce platforms, vendor portals, product content tools, and analytics systems is strongly preferred.
Mechanical aptitude and basic understanding of electricity preferred.

Responsibilities

Define and execute strategies and plans for eCommerce customers.
Own the path to purchase and all associated eCommerce sales and marketing activities.
Manage all aspects of selling on Amazon and support growth across marketplaces and customer channels.
Ensure achievement of agreed customer targets and key performance indicators.
Implement, follow up, and update customer and channel plans.
Support Category, Channel, Marketing, and Product teams in the development of sales plans, promotional programs, product launches, and customer-specific growth initiatives.
Collaborate with peer Customer Managers and internal business partners.
Work collaboratively with Paid media department to develop advertising initiatives.
Lead account management activities, including forecasting, inventory planning, promotional planning, site merchandising opportunities, cross-selling, site events, and customer business reviews.
Collect, analyze, and translate data into actionable insights, business updates, and recommended next steps.
Manage vendor portal requirements with accounts.
Oversee content data management and uploading across accounts and channels.
Effectively manage direct reports to ensure goals are well defined and executed.
Ensure adherence to all Company principles, policies, customer requirements, pricing guidelines, and brand standards.
Ensure development of careers, succession plans, coaching, prioritization, and performance guidance for direct reports.
Work comfortably in the grey with an end-to-end understanding of the business.
Challenge the status quo and continuously raise the bar for eCommerce execution, process improvement, reporting, and customer experience.