Ecommerce Personalization Specialist

Floor & Decor • Atlanta, GA

7d

About The Position

The Ecommerce Personalization Specialist owns and executes the website and eCommerce personalization strategy, using customer data, segmentation, and testing to deliver tailored digital experiences that drive engagement, conversion, and loyalty. The role works across merchandising, marketing, UX, analytics, and engineering to build and optimize personalization campaigns, ensure reliable data tracking, and improve performance through experimentation. Occasional travel of up to 25% may be required to Floor & Decor’s Store Support Center in Atlanta, GA, vendor or partner sites, or industry conferences.

Requirements

• 2–4 years of experience in eCommerce, digital marketing, or a related field, with hands-on personalization or CRO experience.
• Familiarity with personalization or experimentation platforms such as Dynamic Yield, Optimizely, Adobe Target, or Monetate.
• Solid understanding of customer segmentation and behavioral targeting.
• Analytical mindset and ability to interpret data and translate findings into actionable recommendations.
• Experience with A/B testing methodologies and statistical significance.
• Strong cross-functional communication and project management skills.
• Familiarity with web analytics tools such as Google Analytics or Adobe Analytics.

Nice To Haves

• Experience with product recommendation engines or AI-driven personalization.
• Basic knowledge of HTML/CSS or tag management systems.
• Background in retail or DTC eCommerce.

Responsibilities

• Build, manage, and optimize personalization campaigns across the website and eCommerce platform using tools such as Dynamic Yield, Monetate, Salesforce Personalization, or similar.
• Define audience segments using behavioral, demographic, and transactional data to deliver relevant content, product recommendations, and messaging.
• Partner with merchandising, marketing, and UX teams to align personalization efforts with broader business goals and seasonal priorities.
• Design and execute A/B and multivariate tests to validate personalization hypotheses and continuously improve performance.
• Monitor and report on key metrics, including click-through rate, conversion rate, average order value, and revenue per visitor.
• Maintain the personalization roadmap and prioritize initiatives based on data-driven insights and business impact.
• Ensure data quality and proper tagging and tracking in coordination with analytics and engineering teams.
• Stay current on personalization trends, platform capabilities, and industry best practices.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed