Passport Personalization Specialist

Department of State Headquarters•Hot Springs, AR

2d•Onsite

About The Position

The Passport Personalization Specialist is assigned to the Bureau of Consular Affairs, Passport Issuance, Passport Services Directorate (CA/PPT/I), at the Arkansas Passport Center in Hot Springs, Arkansas. The incumbent works on-site at a contractor Book Personalization Facility (BPF), which personalizes passport books, passport cards, Consular Reports of Birth Abroad, and Border Crossing Cards. The position applies management principles and processes to improve production and quality. It monitors contractor performance in centralized passport personalization, assesses program effectiveness and efficiency, and recommends strategies and process improvements to increase productivity, reduce rejects, strengthen internal controls, and reduce vulnerabilities. The position may be filled at the GS-12 or GS-13 level.

Requirements

U.S. citizenship is required.
Must be able to obtain and maintain a Top Secret security clearance.
Must successfully pass the E-Verify employment verification check.
Incumbent is subject to random drug testing.
For GS-12: One year of specialized experience equivalent to the GS-11 level in the Federal service, including experience communicating complex information to diverse audiences; analyzing program effectiveness and efficiency for policy compliance and recommending improvements; and quality control of production systems.
For GS-13: One year of specialized experience equivalent to the GS-12 level in the Federal service, including experience communicating complex information to diverse audiences; independently analyzing program effectiveness and efficiency for policy compliance, communicating areas for improvement, and making recommendations; and tracking production systems, including quality control.
Federal applicants must have completed 52 weeks at the next lower grade to satisfy time-in-grade requirements.
Education cannot substitute for the required specialized experience at the GS-12 or GS-13 level.

Responsibilities

Recommend new or modified work methods, management processes, and training to accommodate production and quality improvements.
Serve as the Government Technical Monitor (GTM) for the Contracting Officer Representative (COR), monitoring contractor performance in centralized passport personalization.
Recommend and monitor strategies, goals, and objectives to increase production and produce relatively reject-free passports.
Plan and conduct analyses and assessments to streamline productivity, maximize efficiency, decrease rejects, enhance internal controls, and reduce vulnerabilities.