Transactions Specialist I - Insertion/Personalization
About The Position
As a Transactions Specialist I in JPMorganChase’s Global Document Services, within the Insertion/Personalization department in Coppell, you will operate production equipment to process customer statements and credit cards. Global Document Services is the firm’s primary print, card production, and distribution organization. The role focuses on operational excellence, quality, and meeting service commitments in a fast-paced production environment where work varies day to day. The role includes training across core functions in Embossing and Insertion, operating production equipment, inspecting cards and statements, troubleshooting production issues, and reviewing production data for trends, improvement opportunities, and risks. You will follow applicable regulations, internal policies, and standard operating procedures, and support internal controls and service-level commitments. The regular schedule is second shift, Tuesday through Saturday, 2:00 PM–10:30 PM. Candidates must be able to work during operating hours, which may include evenings, weekends, and holidays. Specific schedule details will be confirmed by the recruiter; schedules may change, and additional or non-traditional hours may be required based on business needs.
Requirements
- Ability to lift and move materials weighing 25–40 lbs and handle 200 lb supplies using approved industrial carts.
- Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency.
- Adaptability to changing priorities, daily direction from leadership, procedure updates, and new technology.
- Strong teamwork and interpersonal skills, with the ability to collaborate effectively with internal partners and stakeholders.
- Ability to prioritize daily workload to support client SLAs and operational deadlines.
- Commitment to maintaining a clean, organized, and safety-focused work area.
- Willingness to cross-train and support responsibilities across multiple areas as needed.
- Willingness and ability to work during operating hours that may include evenings, weekends, and holidays; additional or non-traditional hours may be required.
Responsibilities
- Complete training across core functions within the Embossing and Insertion areas.
- Operate assigned production equipment and machinery.
- Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies.
- Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies.
- Execute work accurately and efficiently to meet Service Level Agreements (SLAs).
- Promote strong internal controls by proactively identifying, documenting, and communicating issues.
- Review production data to identify trends, improvement opportunities, and potential risks.
- Follow applicable regulations, internal policies, and standard operating procedures related to card and statement production.
- Cross-train and support responsibilities across multiple areas as needed.
- Maintain a clean, organized, and safety-focused work area.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
