eBilling Associate Manager
About The Position
The eBilling Associate Manager manages processes related to the electronic exchange of billing, timekeeper rates, and other information between the Firm and its clients. Working with their team, the role supports the eBilling Senior Manager and collaborates with personnel across the Firm’s offices and departments to provide high-quality service to partners and clients and help minimize financial exposure. The position oversees electronic billing compliance, systems and process improvements, invoice status management, issue resolution, staff supervision, documentation, and preparation of new matters for electronic billing. The role requires at least five years of relevant experience, including experience in a law firm or other professional services firm, electronic billing systems such as eBillingHub, process definition and improvement, root cause analysis, and advanced Microsoft Excel skills.
Requirements
- At least 5 years of relevant work experience.
- Previous experience working in a law firm or other professional services firm.
- Experience with electronic billing systems, including eBillingHub.
- Experience defining processes, conducting root cause analysis, and delivering process improvements.
- Advanced capabilities and knowledge of Microsoft Office Excel.
- Strong organizational skills.
- Strong attention to detail.
- Good judgment.
- Strong interpersonal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work harmoniously and effectively with others.
- Ability to preserve confidentiality and exercise discretion.
- Ability to work under pressure.
- Ability to manage multiple projects with competing deadlines and priorities.
Nice To Haves
- Bachelor’s degree in Accounting, Business, or a related field.
- Experience with the 3E billing application.
- Previous supervisory experience.
Responsibilities
- Ensure compliance with requirements of the Firm’s electronic billing systems and communicate those requirements to appropriate personnel.
- Evaluate electronic billing implementation and timekeeper rate submission processes and procedures to identify opportunities for improvement.
- Ensure the Firm’s LEDES billing formats comply with client requirements and work with eBillingHub and the internal IT team to implement new formats as needed.
- Evaluate processes involving eBillingHub, eBilling vendor portals, and timekeeper rate submissions, implementing improvements for efficient and effective system use.
- Supervise staff managing invoice statuses in eBillingHub and ensure status accuracy.
- Provide Billing managers with status reports about electronically submitted invoice issues, including rejected, reduced, or unsubmitted invoices, and guidance on resolution.
- Address electronic billing and timekeeper rate questions and issues from Firm personnel and clients worldwide.
- Conduct root cause analysis of questions, issues, and daily activities to identify process improvements and training opportunities.
- Direct and supervise staff, including reviewing work, training, coaching, and completing annual staff evaluations.
- Document processes for the electronic exchange of billing and other information between the Firm and clients.
- Review new matters for electronically billed clients with the team to ensure billing information is entered correctly so invoices are ready for electronic submission when approved.
- Follow up with the Billing group, partners, secretaries, and clients as appropriate to obtain required information.
- Provide excellent customer service to attorneys, clients, Billing, and other Firm personnel.
Benefits
- Bonus eligibility.
- Comprehensive benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
