eBilling Specialist

Greenberg Traurig•West Palm Beach, FL

10d•Remote

About The Position

Greenberg Traurig is seeking an eBilling Specialist to join its Revenue Management Team. This role handles electronic billing for the firm’s e-clients, including client implementation, maintenance of eBilling requirements, and accurate, timely invoice submission through eBillingHub. The specialist works with attorneys, billing staff, local offices, and client representatives to resolve billing issues, manage rejections, appeals, and budgets, and ensure compliance with client guidelines. The position is based remotely from one of the firm’s U.S. offices and reports to the Director of Revenue Management. The successful candidate will be a motivated, detail-oriented professional who can process a high volume of electronic bills, meet strict deadlines, adapt to shifting priorities, and communicate effectively in a collaborative environment. The role may require onsite training, overtime, and business travel as needed. A bachelor’s degree or equivalent experience is preferred, along with at least two years of legal billing or eBilling experience in a law firm or professional services environment.

Requirements

At least 2 years of legal billing or eBilling experience in a law firm or professional services environment.
Experience with third-party eBilling platforms such as Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems.
Strong understanding of legal eBilling processes and client billing guidelines.
Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook.
Ability to process a high volume of electronic bills with minimal supervision.
Ability to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks effectively.
Strong attention to detail and organizational skills.
Strong analytical and problem-solving skills, including the ability to independently identify and resolve issues.
Excellent interpersonal and written and verbal communication skills, a professional demeanor, and ability to work collaboratively.
Basic understanding of artificial intelligence, including its capabilities, limitations, data privacy, accuracy, verification, and ethical considerations in a professional services environment.
Ability to learn and responsibly use AI platforms such as Microsoft Copilot or ChatGPT, as appropriate or directed, and adapt to emerging AI and related technologies.

Nice To Haves

Bachelor’s degree or equivalent experience.
Experience with Aderant, eBillingHub, and/or Elite.
Familiarity with AI platforms such as Microsoft Copilot or ChatGPT.

Responsibilities

Implement and onboard new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information in eBillingHub.
Submit electronic invoices accurately and on time in accordance with client eBilling guidelines.
Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery.
Research and resolve invoice discrepancies in collaboration with attorneys, assistants, billing teams, and client representatives.
Identify and resolve rejection-code issues, analyze recurring rejections, and address root causes to prevent recurrence.
Maintain and update client billing requirements, rules, and vendor portal settings.
Submit accruals and budgets through third-party vendor systems as required by clients.
Manage submission and maintenance of timekeeper approvals on client vendor sites.
Coordinate workflows with local offices to support successful invoice processing.
Generate and review billing reports tracking submission status, outstanding invoices, and client trends.
Provide internal staff with support on procedures and client requirements.
Ensure compliance with firm policies and client standards.
Attend onsite trainings, work overtime, and conduct business travel as needed.