eBilling Specialist

Greenberg Traurig•Orlando, FL

8d•Remote

About The Position

Greenberg Traurig is seeking an eBilling Specialist to join its Revenue Management Team. Based remotely from one of the firm’s U.S. offices, this role handles electronic billing for the firm’s e-clients, including implementation, maintenance of client eBilling requirements, and accurate, timely invoice submission through eBillingHub. The specialist works with attorneys, billing staff, local offices, and client representatives to resolve eBilling issues, manage rejections, appeals, and budgets, and ensure compliance with client guidelines. The role reports to the Director of Revenue Management. The successful candidate is a motivated, detail-oriented professional able to manage a high volume of electronic bills in a fast-paced, deadline-driven environment. The role requires initiative, sound judgment, strong analytical and communication skills, and a collaborative approach to client service. Flexibility to attend onsite trainings, work overtime, and conduct business travel is required as needed.

Requirements

At least 2 years of experience in legal billing or eBilling within a law firm or professional services environment.
Experience with third-party eBilling platforms, such as Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems.
Strong understanding of legal eBilling processes and client billing guidelines.
Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook.
Ability to process a high volume of electronic bills with minimal supervision.
Ability to work under pressure, meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks.
Strong attention to detail and organizational skills.
Adaptability in a fast-paced environment with shifting priorities.
Strong analytical and problem-solving skills to identify and resolve issues independently and effectively.
Excellent interpersonal, written, and verbal communication skills; professional demeanor and ability to thrive in a collaborative, team-oriented environment.
Basic understanding of artificial intelligence, including its capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations in professional services.
Willingness to learn AI platforms and use them responsibly in day-to-day work as appropriate or directed.
Proactive approach to learning and adapting to emerging AI and related technologies.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Experience with Aderant, eBillingHub, and/or Elite preferred.
Familiarity with AI platforms such as Microsoft Copilot or ChatGPT.

Responsibilities

Implement and onboard new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within eBillingHub.
Submit electronic invoices accurately and on time in accordance with client eBilling guidelines.
Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery.
Research and resolve invoice discrepancies in collaboration with attorneys, assistants, billing teams, and client representatives.
Identify and resolve rejection-code issues, analyze recurring rejections, and address root causes to prevent similar future issues.
Maintain and update client billing requirements, rules, and vendor portal settings.
Submit client accruals and budgets through third-party vendor systems as required.
Manage submission and maintenance of timekeeper approvals on client vendor sites.
Coordinate workflows with local offices to support successful invoice processing.
Generate and review billing reports tracking submission status, outstanding invoices, and client trends.
Support internal staff on procedures and client requirements.
Ensure compliance with firm policies and client standards.
Attend onsite trainings, work overtime, and conduct business travel as needed.