eBilling Associate Manager

Sidley Austin•Chicago, IL

7d•$98,300 - $120,000

About The Position

The eBilling Associate Manager manages processes related to the electronic exchange of billing, timekeeper rates, and other information between the Firm and its clients. Working with their team, the Associate Manager supports the eBilling Senior Manager and collaborates with personnel across the Firm’s offices and organizational levels to provide strong customer service to partners and clients. The role regularly coordinates with accounting departments, including Billing, Accounts Receivable, Client Accounting, Pricing, Financial Terms Management, Accounts Payable, and Revenue Management, to help minimize financial exposure to the Firm. The position oversees electronic billing compliance, processes and system usage, invoice status accuracy, client and internal issue resolution, staff supervision and development, and documentation. The role also works with the team to review new matters for electronically billed clients and ensure billing information is entered correctly so invoices are ready for electronic submission when approved.

Requirements

At least 5 years of relevant work experience.
Previous experience working in a law firm or other professional services firm.
Experience with electronic billing systems, including eBillingHub.
Experience defining processes, conducting root cause analysis, and delivering process improvements.
Advanced capabilities and knowledge of Microsoft Office Excel.
Strong organizational skills.
Strong attention to detail.
Good judgment.
Strong interpersonal communication skills.
Strong analytical and problem-solving skills.
Ability to work harmoniously and effectively with others.
Ability to preserve confidentiality and exercise discretion.
Ability to work under pressure.
Ability to manage multiple projects with competing deadlines and priorities.

Nice To Haves

Bachelor’s degree in Accounting, Business, or a related field.
Experience with the 3E billing application.
Previous supervisory experience.

Responsibilities

Ensure compliance with requirements of the Firm’s electronic billing systems and communicate those requirements to appropriate Firm personnel.
Evaluate processes and procedures for electronic billing implementations and timekeeper rate submissions, identifying opportunities for improvement.
Ensure the Firm’s LEDES billing formats comply with client requirements and work with eBillingHub and internal IT to implement new formats as needed.
Evaluate eBillingHub, vendor portal, and timekeeper rate submission processes and implement improvements for efficient and effective system use.
Supervise staff managing invoice statuses in eBillingHub and ensure status accuracy.
Provide Billing managers with reports on rejected, reduced, or unsubmitted electronic invoices and guidance on resolving issues.
Address electronic billing and timekeeper rate questions and issues from Firm personnel and clients across offices and organizational levels.
Conduct root cause analysis and identify process improvement and training opportunities to prevent recurring issues.
Direct and supervise staff, review their work, provide training and coaching, and complete annual staff evaluations.
Document processes related to the electronic exchange of billing and other information between the Firm and its clients.
Work with the team to review new matters for electronically billed clients and ensure relevant billing information is entered correctly; follow up with Billing, partners, secretaries, and clients to obtain required information.
Provide excellent customer service to attorneys, clients, Billing, and other Firm personnel.