Early Morning/Overnight Freight

Five Below•Springfield, PA

3d•Onsite

About The Position

This Five Below role supports store operations and customer service. Associates greet and assist customers, learn their needs, provide product information and recommendations, promote store events and promotions, and address customer concerns. They also communicate restocking and service needs to management and collaborate with the team to meet store and company goals. The position involves operating registers and other devices, moving and stocking merchandise, retrieving items from the stock room, and maintaining merchandise layouts. The schedule must be flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. Associates must be able to remain upright and stationary for much of the workday and perform frequent physical tasks such as lifting, ladder use, bending, and moving around the store.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, and weekend shifts; overnight shifts and travel may also be required.
Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and potential concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly and assist multiple customers efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, including exchanges when appropriate.
Inform management about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices.
Move, retrieve, put away, and stock merchandise, including using ladders and working in the stock room and sales floor.
Read and follow instructions concerning merchandise layouts, associate schedules, and standard operating procedures.