Early morning freight team

Five Below•Indianapolis, IN

About The Position

The Early Morning Freight Team role at Five Below supports store and company goals while helping create a positive customer experience. Team members greet and assist customers, share product information, promote store events and promotions, resolve concerns, and communicate merchandise and service needs to management. The work also involves operating store devices and cash registers, moving and stocking merchandise, and maintaining the ability to follow merchandise-layout instructions, schedules, and procedures. The role requires a flexible schedule that may include day, evening, weekend, or overnight shifts.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.
Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb ladders and kneel, bend, twist, stoop, and move around the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

Greet and acknowledge customers promptly and assist multiple customers efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, including exchanges when appropriate.
Inform management about restocking needs, service requirements, and customer feedback.
Collaborate with the team to support store and company objectives and a positive work environment.
Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices.
Move merchandise between the sales floor and stock room, including retrieving and putting away stock.