E-Commerce UX & Site Operations Associate Manager
About The Position
The E-Commerce UX & Site Operations Associate Manager optimizes the online customer experience and supports operational execution of Lindt’s U.S. Direct-to-Consumer eCommerce business. The role contributes to website performance, user experience, and digital merchandising by managing site content, coordinating product launches and promotional activities, and driving continuous improvements across the eCommerce platform. Working cross-functionally, the Associate Manager identifies opportunities to improve the customer journey using data-driven insights, user behavior analysis, testing, and site optimization. The position supports a seamless end-to-end customer experience and business growth through site operations, conversion optimization, and digital acquisition and retention initiatives. The role is onsite three days per week in the Stratham/Boston office and may involve up to 25% domestic travel.
Requirements
- 3–5 years of experience in ecommerce, digital marketing, website operations, or a related field.
- Experience managing website content, product launches, and ecommerce site operations.
- Proficiency with HTML and CSS.
- Working knowledge of SEO, SEM, and digital marketing best practices.
- Experience with ecommerce analytics tools such as Google Analytics, Magento BI, ContentSquare, or similar platforms.
- Experience with Google Tag Manager and website tagging.
- Experience conducting end-to-end testing and user acceptance testing (UAT), and validating website enhancements across multiple environments.
- Experience analyzing customer behavior and identifying opportunities to improve site performance and user experience.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills, including the ability to translate data into actionable recommendations.
- Experience collaborating with developers, marketers, designers, and business stakeholders.
- Strong project management and self-management skills.
- Proficiency with Microsoft Office, particularly Excel.
- Excellent written and verbal communication skills.
- Positive, collaborative mindset with a focus on continuous improvement.
- Currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.
- Must successfully pass a background screening and may be required to pass drug screenings.
Nice To Haves
- Retail or direct-to-consumer (DTC) experience.
- Bachelor’s degree in business administration or information technology.
Responsibilities
- Manage and optimize content across Lindtusa.com, including product, category, promotional, and homepage experiences, ensuring accuracy, brand consistency, and effective digital merchandising.
- Evaluate and map end-to-end customer journeys to identify opportunities to improve navigation, product discovery, conversion, and user experience.
- Partner with ecommerce, design, development, marketing, and analytics teams to prioritize, test, implement, and measure enhancements across desktop and mobile experiences.
- Lead product creation, merchandising, and launch execution across D2C and B2B ecommerce channels; coordinate assets and product information to ensure timely, accurate launches.
- Monitor and analyze ecommerce performance, customer behavior, merchandising effectiveness, campaign results, and site engagement metrics; recommend actions to improve conversion, revenue, and customer experience.
- Work with the Senior Ecommerce Manager and external agencies, as applicable, to optimize on-site content and merchandising for organic traffic, search visibility, and revenue objectives.
- Develop an understanding of ecommerce customers, purchasing behaviors, seasonal trends, and competitive dynamics, and translate insights into recommendations.
- Identify and implement improvements to ecommerce processes, tools, workflows, and site functionality in collaboration with cross-functional stakeholders.
- Coordinate with inventory and fulfillment teams on product availability, inventory planning, and fulfillment readiness for launches, seasonal programs, and promotions.
- Support Ecommerce and D2C teams in executing and optimizing traffic-driving initiatives, promotional campaigns, and retention programs.
Benefits
- A bonus and/or long-term incentive may be included as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
