E-Commerce & Merchandising Project Lead

SpaceX•Hawthorne, CA

11h•$80,000 - $130,000

About The Position

As a key member of SpaceX’s Merchandising and Design team, the E-Commerce & Merchandising Project Lead supports the Senior Manager, Merchandising and E-commerce in strategizing and forecasting sales cycles, improving e-commerce functionality, and optimizing department operations. The role leads cross-functional e-commerce initiatives and manages merchandise needs, inventory, vendor relationships, internal product distributions, and customer service standards.

Requirements

High school diploma or equivalency certificate.
At least 5 years of project management experience, with at least 3 years specifically in e-commerce or digital retail environments.
Willingness to work extended hours and/or weekends as needed.
Willingness to travel to vendors or other SpaceX locations, up to 5%.

Nice To Haves

Excellent stakeholder management, communication, and presentation skills, with the ability to influence at all levels.
Experience with platforms such as Shopify Plus, BigCommerce, or custom headless architectures.
An analytical mindset and ability to translate data into actionable project decisions.
Previous experience in a fast-growing DTC, marketplace, or omnichannel retail business.
Knowledge of supply chain, inventory systems, or order management integrations.
Familiarity with MS Office, Excel, Smartsheet, Adobe Creative Suite, and Figma; these are a plus but not required.

Responsibilities

Lead cross-functional e-commerce projects from ideation through launch and post-launch optimization, including website redesigns, platform upgrades, new market entries, feature rollouts, and A/B testing programs.
Ensure timely delivery of inbound and outbound materials.
Manage and maintain inventory for shop.spacex.com and SpaceX employee retail stores.
Issue purchase orders and close out invoices for the vendor network.
Coordinate and prioritize work across Product, Developers, Marketing, Customer Service, Logistics, and external agencies and vendors.
Manage vendor relationships and third-party platform partners, including Shopify, Smartsheet, Shift4, Gorgias, custom builds, payment gateways, and analytics tools.
Monitor project KPIs, including conversion rate, revenue impact, site performance, on-time delivery, and budget adherence, and report insights to leadership.
Champion best practices in digital commerce, accessibility, SEO, mobile experience, and data privacy and compliance, including GDPR and CCPA.
Oversee licensing partnerships and third-party resellers.
Serve as the primary point of contact for merchandise needs of internal departments, including coordinating promotional or gifting products with vendors and facilitating department orders through shop.spacex.com.
Support internal product distributions, gifts, events, and employee customer service.
Support leadership and Finance in forecasting annual spend, reporting revenue, and retaining cost-effective suppliers.
Lead customer service standards and work with the customer service team to adhere to them.
Perform other duties or special projects as assigned.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Employee Stock Purchase Plan allowing employees to purchase additional stock at a discount.
Comprehensive medical coverage.
Vision coverage.
Dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
Eligible for 10 or more paid holidays per year.
Paid sick leave pursuant to Company policy.