E-Commerce In-Store Shopper and Front End Associate
About The Position
The eCommerce Clerk serves as a personal shopper and point of contact for Heinen’s customers, selecting items and assembling online orders. The role is responsible for accurately picking, carefully packing, and properly storing and staging orders for timely pickup. Associates maintain quality control, handle products carefully to minimize damage, and provide customer service consistent with Heinen’s brand. The position is part-time, up to 29 hours per week, with varying hours within Sunday through Saturday, 7 a.m. to 8 p.m. The schedule may include evenings and weekends.
Requirements
- Comply with all company policies and procedures.
- Identify and prioritize critical tasks and manage time effectively.
- Have strong attention to detail and organizational skills.
- Effectively solve problems and make quality decisions when information is incomplete.
- Work in a fast-paced environment and adapt to business needs.
- Display a sense of urgency and work independently to complete daily tasks with minimal supervision.
- Work continuously on repetitive, production-driven tasks while standing.
- Work in areas with varying temperatures, including hot, cold, and wet or damp conditions.
- Lift and/or move up to 50 pounds on occasion.
- Work a flexible schedule that includes weekend and evening hours.
Responsibilities
- Understand the store layout and variety of product offerings.
- Communicate with customers by phone and in person to ensure online-order accuracy, including product substitutions.
- Collaborate with other eCommerce clerks to complete daily orders.
- Prioritize safety for team members, customers, and products in all aspects of work.
- Develop expertise with the software application and maximize picking and packing efficiency by following Heinen’s selection standards.
- Interact with and assist customers as needed.
- Organize and stage customer orders to support pickup and delivery.
- Provide feedback to support process improvements.
- Provide cross-department support with daily tasks as needed.
Benefits
- Competitive compensation
- Professional development and leadership training programs
- Paid time off
- Flexible scheduling
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
