E-Commerce Store Shopper

Roche Bros•Westborough, MA

8d•Onsite

About The Position

The E-Commerce Store Shopper shops multiple customer orders within a given time frame, selecting the best products available and ensuring appropriate handling and storage until delivery. The role provides courteous customer service while accurately and efficiently picking, organizing, labeling, and storing orders. The shopper coordinates orders and delivery with the shopping manager, follows food-safety and sanitation procedures, and maintains the equipment and work area. The work is performed indoors and may include exposure to cold temperatures. The stated hiring range is $15.00–$17.90 per hour.

Requirements

Ability to handle multiple orders within a given time frame.
Basic computer knowledge and willingness to learn.
Ability to read, write, speak, and understand English and follow instructions.
Ability to work a schedule based on the business needs of the store location.
Authorized to work within the United States.

Responsibilities

Treat customers and associates courteously and in a friendly manner; work with associates to build a strong E-Commerce team and uphold the company’s Respectful, Supportive and Totally Team Oriented (RSTO) approach.
Coordinate orders and delivery with the shopping manager.
Work efficiently and at an acceptable pace, handling each picked transaction in an organized manner and ensuring products are fresh and of the best quality available.
Learn the store layout and use efficient picking procedures.
Pick, store, and label products correctly, and arrange totes for easy access and proper delivery.
Reduce merchandise shrink and damage through careful handling.
Retrieve and fill customer orders accurately and on time.
Properly handle and maintain computer hardware.
Notify the shopping manager of customer comments or complaints, security problems, incorrect prices, UPC code errors, and product problems such as damage or out-of-stock items.
Follow hand-washing, sanitation, food-storage, and food-handling procedures; clean department equipment and tools.
Maintain a neat personal appearance and comply with uniform and dress-code requirements.
Follow the Cleaner’s Creed and proper sanitation procedures; handle products carefully and maintain proper storage temperatures.
Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
Complete onboarding/e-learning and the department checklist within 30 days of hire or entering the department.
Perform other duties assigned by management.