E-Commerce Store Shopper

Roche Bros•Boston, MA

About The Position

The E-Commerce Store Shopper shops multiple customer orders within a given time frame, selecting the best available products and maintaining customer service. The role includes handling and appropriately storing products until delivery, accurately filling orders on time, and coordinating orders and delivery with the shopping manager. The shopper follows product handling, temperature storage, sanitation, and cleaning procedures; maintains computer hardware; and communicates customer comments, complaints, and operational issues to the shopping manager. The work takes place indoors and may involve exposure to cold temperatures. The hiring range is $15.00–$17.90 per hour.

Requirements

Ability to handle multiple orders within a given time frame.
Basic computer knowledge and willingness to learn.
Ability to read, write, speak, and understand English and follow instructions.
Ability to work a schedule based on the business needs of the store location.
Authorization to work in the United States.

Responsibilities

Treat customers and associates courteously and in a friendly manner.
Work with other associates to build a strong E-Commerce team and maintain a respectful, supportive, team-oriented approach.
Coordinate orders and delivery with the shopping manager.
Work efficiently and at an acceptable pace.
Handle picked transactions efficiently and in an organized manner, selecting the finest and freshest products available.
Learn the store layout and use efficient picking procedures.
Pick, store, and label products correctly, and arrange totes for easy access and proper delivery.
Work carefully to reduce merchandise shrink and damage.
Retrieve and fill customer orders accurately and on time.
Properly handle and maintain computer hardware.
Notify the shopping manager about customer comments and complaints, security problems, incorrect prices, UPC code errors, and product problems such as damage or out-of-stock items.
Follow hand-washing, sanitation, food-storage, and food-handling procedures, and clean department equipment and tools.
Maintain a neat personal appearance and follow the uniform and dress code.
Practice the “Cleaner’s Creed” and proper sanitation procedures.
Handle products carefully and maintain proper storage temperatures for every product picked.
Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
Complete onboarding/e-learning and the department checklist within 30 days of hire or entering the department.
Perform other duties assigned by management.