E-commerce Engagement Associate

IntelliPro Group Inc.•Bellevue, WA

1d•$40 - $45•Onsite

About The Position

The E-commerce Engagement Associate supports merchant relationships, addresses operational challenges, and improves the merchant experience. The role involves regular communication with business partners, coordination with internal teams to resolve issues, and identifying opportunities to improve processes, tools, and operational efficiency. The successful candidate will manage multiple priorities in a fast-paced business environment and will have experience in e-commerce, account management, customer success, merchant operations, or a similar area. This is a six-month contract with a possible extension, based fully onsite in Bellevue, Washington. The schedule is 40 hours per week, and the stated pay rate is USD $40–$45 per hour on W-2. Compensation is determined by factors including education, experience, location, responsibilities, and certifications. IntelliPro states that it provides a comprehensive benefits package, subject to eligibility.

Requirements

At least 2 years of relevant experience in e-commerce, internet-based businesses, merchant operations, customer success, account management, or a similar client-facing function.
Bachelor's degree or higher.
Strong written and verbal English communication skills.
Basic data analysis capabilities and proficiency in Microsoft Excel.
Familiarity with business systems and SQL-based data tools used for querying or reviewing information; coding experience is not required.
Strong interpersonal skills and the ability to coordinate effectively with cross-functional teams.

Nice To Haves

Experience supporting merchant growth, sales performance, or revenue-generating initiatives.
Ability to identify operational trends, communicate actionable insights, and contribute to process improvements.
Experience working with product, operations, and business stakeholders in a high-volume environment.

Responsibilities

Maintain consistent communication with assigned merchants through email, phone, and other approved channels.
Share platform updates, policy changes, and available resources with merchants while gathering their feedback and business needs.
Identify and track merchant concerns, including policy questions, compliance issues, and operational process gaps.
Coordinate with internal teams to investigate merchant challenges, determine solutions, and ensure timely follow-up.
Collaborate with product, business operations, and governance teams to communicate merchant feedback, resolve recurring issues, and improve operational workflows.
Document and analyze trends in merchant feedback, product concerns, and operational challenges.
Consolidate findings and work with stakeholders to recommend and implement improvements.
Manage ongoing merchant engagements, monitor open action items, and prioritize competing requests to support an effective merchant experience.