E-Commerce Assistant Manager

GOODWILL INDUSTRIES OF EL PASO INC • El Paso, TX

6d • Onsite

About The Position

The E-Commerce Assistant Manager manages the overall operation of the ShopGoodwill Department, including improving, developing, and managing ShopGoodwill.com and the eBooks operation. The role includes accepting and processing donations, assisting online customers, processing returns, shelving and shipping orders, and training employees. The Assistant Manager ensures that employees meet production goals, that listings are accurate and complete, and that inventory, sales, and shipping targets are achieved. This position manages the operation in the E-Commerce Manager’s absence and works with the manager to analyze workflows, marketplaces, and pricing strategies.

The role also performs administrative and operational duties such as opening and closing the department, handling keys, processing timesheets and payroll, managing refunds and credits, preparing reports, and following money-handling and deposit procedures. The Assistant Manager supports employee training, develops procedures and training materials, maintains safe and organized work areas, and provides courteous customer service.

Requirements

• High school diploma or GED preferred.
• Three years of experience in a management or supervisory capacity, or equivalent.
• Sufficient eyesight and manual dexterity to differentiate between and classify items.
• Ability to understand and follow directions.
• Ability to bend, twist, and carry at least 30 pounds.
• Ability to communicate effectively in person and by telephone with employees, customers, and the general public.
• Ability to determine the quality of merchandise received and shipped.
• Good judgment when addressing problems involving customers, the public, and employees.
• Ability to take acceptable digital photographs for online listings.
• Ability to maintain clean and organized work and storage areas.
• Ability to orient and train new employees.
• Skills using a Windows PC and operating system, Microsoft Excel, the internet, and spreadsheet programs for data entry.
• Experience in customer-focused sales and support environments.
• Ability to multitask and work rapidly and efficiently.
• Ability to identify training needs and create development plans to improve employee skills and performance.
• Ability to communicate effectively in English.
• Ability to analyze numbers.
• Experience with a digital camera.
• Leadership skills, including professional business ethics, assertiveness, and self-motivation.
• Commitment to service and building customer loyalty.
• Strong interpersonal, time-management, and communication skills.
• Current driver's license, personal vehicle, and proof of liability insurance.
• Ability to stand and/or walk for prolonged periods and frequently bend, stretch, and stoop.
• Ability to endure frequent periods of physical exertion.
• Ability to lift and carry objects weighing up to 35 pounds and lift 50 pounds with or without reasonable accommodation.

Nice To Haves

• Bilingual English-Spanish skills.

Responsibilities

• Ensure ShopGoodwill and eBooks employees meet or exceed production goals for processing, photographing, posting, and shipping.
• Inspect listings for accurate descriptions, spelling, and information that helps maximize listing value.
• Manage the department’s overall operation in the absence of the E-Commerce Manager.
• Achieve departmental daily average sales goals.
• Supervise posting media into the inventory system, shelving, and processing.
• Ensure inventory growth, maintenance, product flow, and production goals are achieved and sort counts are accurately maintained.
• Supervise and perform packaging and shipping for orders and exchanges.
• Write grammatically correct merchandise descriptions for ShopGoodwill.com.
• Perform administrative duties, including opening and closing the department, carrying keys, processing timesheets and payroll, handling money, and making bank deposits.
• Work with the E-Commerce Manager to analyze workflows and recommend process improvements.
• Analyze marketplaces and pricing strategies and implement improvements when needed.
• Complete assigned reports, including the Daily Sheets Report, and manage customer refunds and credits.
• Photograph items with a digital camera, upload and reformat photos, and post descriptions and photos to ShopGoodwill.com.
• Ensure customers receive efficient and courteous service, and respond to customer questions and complaints within established guidelines.
• Conduct Kaizen 5-minute drills and ensure work areas are organized, clean, and safe.
• Follow ethical work practices and ensure departmental compliance with company policies and procedures.
• Contribute to budget goals and expense reduction.
• Maintain positive working relationships with management, peers, subordinates, and other departments.
• Assist with completing training guides and developing standard operating procedures and other training materials.
• Provide safety training as needed and practice safe work habits.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED