E-Commerce Assistant Manager

Goodwill Industries of New Mexico•Albuquerque, NM

12d

About The Position

Goodwill Industries of New Mexico is hiring an E-Commerce Assistant Manager to support the day-to-day operations of its online shopping platforms. The role assists in managing e-commerce operations, supervises associates, and collaborates with cross-functional teams to drive business results and improve the customer experience. The position oversees online sales operations, inventory, pricing, merchandising, product listings, photography, order fulfillment, and customer service. It directly supervises and develops e-commerce team members, trains associates, assists with daily operations, and serves as manager on duty when the E-Commerce Operations Manager is absent. The role also ensures compliance with internal policies and applicable e-commerce requirements. Base pay starts at $16.25 per hour, depending on experience, with 38 hours guaranteed per week.

Requirements

Understanding of e-commerce platforms.
Knowledge of platform configuration and optimization.
Technical troubleshooting skills.
Strong writing, proofreading, and editorial skills.
Excellent organizational, time-management, and customer-service skills.
Ability to manage multiple priorities and work independently.
High school diploma or GED.
Two years of progressive retail work experience, including one year of supervisory experience, or an equivalent combination of education and experience.
Must pass a criminal background check and drug test.
Must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, a dependable vehicle, and a clean driving record.

Responsibilities

Supervise listers, shippers, and photographers to support a productive work environment.
Oversee the quality of goods listed on the website and ensure timely shipments.
Manage records and reports, including daily sales and listing totals.
Maintain a positive public image through a clean work environment and attractive listings.
Safeguard merchandise and the facility and ensure security precautions.
Provide excellent customer service and resolve customer complaints.
Ensure compliance with Goodwill policies, including loss prevention, HIPAA, and CARF standards.
Support the E-Commerce Operations Manager in personnel actions and employee supervision.
Maintain confidentiality and perform other duties as assigned.
Lead development and execution of e-commerce strategy to drive sales growth.
Oversee online sales platforms, ensuring accurate listings, competitive pricing, and efficient order fulfillment.
Manage inventory flow, pricing, and merchandising to optimize revenue.
Ensure high-quality product listings and photography.
Analyze sales data and KPIs to inform business decisions.
Supervise and develop e-commerce team members and train associates on tasks.
Ensure compliance with e-commerce regulations and internal policies.
Collaborate with cross-functional teams to drive business results.
Stay up to date on e-commerce trends and best practices to drive innovation and improvement.
Serve as manager on duty in the E-Commerce Operations Manager's absence and oversee daily customer service ticket resolution.