Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a talented individual for the Dutch Speaking iRobot Support Specialist position in Sofia, Bulgaria. This role is ideal for a consumer electronics enthusiast eager to provide world-class technical support for advanced home robotics and advance their career in one of the most sought-after Dutch-speaking jobs. The position involves providing expert technical support, troubleshooting connectivity, hardware, and software issues for autonomous vacuuming and mopping robots, maintaining high customer satisfaction through precise and empathetic communication, documenting customer interactions, staying updated on product innovations, and collaborating with internal teams to resolve complex issues.
Requirements
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory).
- Strong passion for consumer electronics and modern home automation technology.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Prior experience in a technical support or customer service role is highly advantageous.
- Ability to relocate to Sofia for this on-site opportunity.
Responsibilities
- Provide expert technical support to customers regarding iRobot smart home devices and consumer electronics.
- Troubleshoot connectivity, hardware, and software issues for autonomous vacuuming and mopping robots.
- Maintain high levels of customer satisfaction by delivering precise, empathetic, and efficient communication.
- Document all customer interactions and technical resolutions within our CRM system accurately.
- Stay updated on the latest consumer electronics innovations and product firmware releases.
- Collaborate with internal technical teams to escalate and resolve complex product defects.
- Contribute to a positive team environment while consistently meeting individual performance metrics.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training on iRobot technologies.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
- Monthly Performance Bonus linked to your productivity and service quality.
- Opportunities for career growth within one of the best companies for Dutch-speaking jobs in Europe.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
