Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every professional we place finds a fulfilling career path while helping our partners excel in service excellence. We are currently looking for a motivated candidate to join our team in Sofia for a Dutch Speaking Support Specialist position in Bulgaria. This is an exceptional opportunity to advance your career within the Customer Support Services industry while enjoying a high quality of life in a vibrant European capital.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills, essential for success in this Customer Support Services role.
• Proven ability to thrive in an on-site office setting in Sofia.
• Positive attitude, reliability, and a strong desire to succeed in one of the most sought-after Dutch speaking jobs in the region.

Nice To Haves

• Previous experience in a customer-facing or support environment is considered an advantage.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat for a global client base in the Customer Support Services sector.
• Resolve complex client inquiries with accuracy, empathy, and efficiency to maintain high levels of satisfaction.
• Document all interactions meticulously within our CRM systems to ensure data integrity and service tracking.
• Collaborate with international teams to share best practices and contribute to the ongoing success of our Dutch-speaking jobs portfolio.
• Stay updated on product knowledge and service protocols to provide expert guidance to our users.
• Maintain a professional, solution-oriented demeanor that reflects the high standards of Mercier Consultancy Group.
• Identify opportunities to improve service delivery processes within the fast-paced Customer Support Services environment.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are fully prepared for the Dutch Speaking Support Specialist position in Bulgaria.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless.
• Monthly Performance Bonus linked to your productivity and service quality.
• An exciting and diverse multicultural work environment.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed