Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services industry, ensuring excellence at every stage of the professional journey. We are currently seeking a motivated professional for a Dutch Speaking Customer Support Specialist position in Bulgaria, located in the dynamic city of Sofia. This is an exceptional opportunity to join one of the most sought-after Dutch-speaking jobs in the region, offering a seamless transition through our comprehensive relocation support and a chance to thrive in a global Customer Support Services environment.
Requirements
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory for this role).
- Professional proficiency in English to collaborate with an international team.
- Strong communication skills and a passion for providing world-class Customer Support Services.
- Availability to relocate for this exciting Dutch Speaking Customer Support Specialist position in Bulgaria.
Nice To Haves
- Previous experience in helpdesk or administrative roles is an advantage but not strictly required.
Responsibilities
- Deliver high-quality assistance to Dutch-speaking clients via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex inquiries efficiently to ensure maximum customer satisfaction and brand loyalty.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve technical or billing issues promptly.
- Stay updated on product knowledge and service policies to provide precise and helpful information.
- Contribute to the continuous improvement of support workflows and internal communication protocols.
- Achieve individual and team performance metrics, qualifying for the rewarding monthly performance bonus.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training to ensure you succeed in your new career.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
- Monthly Performance Bonus linked to your professional achievements.
- A vibrant international work culture and endless networking possibilities in Sofia.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
