Dutch Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Dutch Speaking CX Specialist to join a prestigious team in Sofia, Bulgaria. This role is ideal for individuals looking to advance in the Customer Support Services sector while experiencing life in an exciting European business hub. The position involves providing high-quality omnichannel support to Dutch-speaking clients, resolving inquiries, maintaining records, and collaborating with internal teams to enhance user experience. The role requires representing global brands professionally and staying updated on product knowledge.

Requirements

Native or fluent Dutch (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your transition to our exciting jobs in Bulgaria.
Strong communication and interpersonal skills, essential for a successful career in the Customer Support Services industry.
Willingness to relocate to Sofia and immerse yourself in the thriving community of professionals finding Dutch-speaking jobs abroad.

Nice To Haves

Previous experience in a customer-facing role is highly preferred but not required.

Responsibilities

Provide high-quality omnichannel support to Dutch-speaking clients, ensuring excellence in every interaction within the Customer Support Services industry.
Resolve complex customer inquiries with empathy, efficiency, and a solution-oriented mindset.
Maintain detailed records of customer interactions to ensure accurate data management and service optimization.
Collaborate with internal teams to identify trends and improve the overall user experience for our international clientele.
Represent global brands with professionalism, adhering to strict service-level agreements and quality standards.
Continuously update your knowledge of products and service protocols to stay ahead in the competitive Customer Support Services landscape.