Dunkin' District Manager

Dunkin Catalano Management, LLC•Leominster, MA

3d•$65,000 - $85,000

About The Position

Catalano Management Company, LLC, a Dunkin' franchisee, is seeking a positive, experienced District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The District Manager remains engaged with guests and employees to continually improve and maintain the district’s overall success. The role includes responsibility for financial performance, team leadership and development, guest satisfaction, compliance, restaurant safety and maintenance, and store coverage when managers are absent.

Requirements

Must be at least 21 years old.
Valid driver’s license.
High school diploma or GED.
At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
Previous food and beverage experience as a restaurant, general, or hospitality manager.
Positive attitude, high integrity, strong work ethic, ability to multitask, and conflict-resolution skills.
Leadership abilities to develop, manage, and retain a team.
Excellent interpersonal skills and ability to provide a high level of customer service.
Strong organizational, administrative, and communication skills.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

ServSafe certification.
Food Allergen Awareness Certification.

Responsibilities

Manage and lead daily operations across the district, pursuing excellence and continual improvement.
Oversee district financial performance, including sales goals, budgets, marketing initiatives, cash handling, financial reports, and actions to increase profitability.
Recruit, interview, hire, motivate, develop, and retain team members.
Train Store Managers on scheduling, food-cost management, par-level ordering, inventory, and waste tracking; coordinate with Training Managers on new hires.
Communicate with team members daily, spend 4–8 hours per week coaching and providing feedback to managers, recognize achievements, address employee concerns, and hold biweekly team meetings.
Maintain focus on guest satisfaction through example and exceptional service.
Ensure compliance with company policies and procedures, including food safety, cleanliness, product promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary actions as needed.
Ensure the safety and security of team members and guests, oversee store-level preventative maintenance, and act on property, building, or equipment maintenance needs.
Provide store coverage during managers’ absences, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
Remain involved in the district’s community.