Dunkin' District Manager
About The Position
Catalano Management Company, LLC, a Dunkin' franchisee, is seeking an experienced, positive District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The role focuses on improving and maintaining district performance while staying engaged with guests and employees. The District Manager oversees financial and operational performance, develops restaurant teams and Store Managers, ensures high guest satisfaction, and maintains compliance with company policies and applicable employment laws. The position may require covering stores during a Manager's absence, including staffing shortages, weekends, and holidays.
Requirements
- Must be at least 21 years old.
- Must have a valid driver's license.
- High school diploma or GED.
- At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
- Previous food and beverage experience as a Restaurant Manager, General Manager, or Hospitality Manager.
- A positive attitude, high integrity, strong work ethic, multitasking ability, and conflict-resolution skills.
- Strong leadership abilities to develop, manage, and retain a team.
- Excellent interpersonal skills and ability to model high-quality customer service.
- Strong organizational, administrative, and communication skills.
- Ability to lift objects up to 50 pounds and stand for extended periods.
Nice To Haves
- ServSafe certification.
- Food Allergen Awareness Certification.
Responsibilities
- Direct daily operations across the district, pursuing operational excellence and continual improvement.
- Manage district financial performance, including sales goals, budgets, marketing initiatives, cash handling, and analysis of financial reports to improve profitability.
- Recruit, interview, hire, motivate, develop, and retain team members.
- Train Store Managers in areas including scheduling, food cost management, par-level ordering, inventory, and waste tracking; coordinate with Training Managers on new hires.
- Communicate with team members, spend 4–8 hours per week coaching managers and providing feedback, recognize achievements, resolve employee concerns, and hold biweekly team meetings.
- Follow applicable employment laws.
- Promote 100% guest satisfaction through personal example and exceptional service.
- Ensure compliance with company policies and procedures, including food safety, cleanliness, promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary actions as needed.
- Ensure the safety and security of team members and guests.
- Ensure store-level preventative maintenance of equipment and machines and address property, building, or equipment maintenance needs.
- Provide store coverage when a Manager is absent, including staffing shortages and weekends or holidays as needed; ensure stores open and close as scheduled.
- Remain involved in the district's community.
Benefits
- Competitive salary.
- Bonus potential.
- On-demand pay access through DailyPay.
- Auto reimbursement.
- Paid time off.
- Health, dental, and vision benefits.
- Supplemental benefits.
- 401(k) with matching.
- Discounted tuition through the SNHU program.
- Opportunities for personal career growth within the team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
