Dunkin' District Manager
About The Position
Catalano Management Company, LLC, a Dunkin’ franchisee, is seeking a positive, experienced District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The role involves staying engaged with guests and employees and continually improving the overall success of the district. The District Manager leads daily operations and financial performance, develops and trains teams and Store Managers, and ensures excellent guest service and adherence to company policies. The position also involves supporting restaurant coverage when managers are absent, including staffing needs and weekends or holidays as needed, and maintaining involvement in the district’s community.
Requirements
- Must be at least 21 years old.
- Valid driver’s license.
- High school diploma or GED.
- At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
- Previous food and beverage experience as a Restaurant, General, or Hospitality Manager.
- Desire to be part of a growing organization.
- Positive attitude, high integrity, strong work ethic, ability to multitask, and conflict-resolution ability.
- Strong leadership abilities to develop, manage, and retain a team.
- Excellent interpersonal skills and ability to model a high level of customer service.
- Strong organizational skills, both tangible and administrative, and strong communication skills.
- Ability to lift up to 50 pounds and stand for extended periods.
Nice To Haves
- ServSafe certification.
- Food Allergen Awareness Certification.
Responsibilities
- Manage and lead daily district operations, striving for excellence and continual improvement.
- Oversee district financial performance, including delegation and processes, sales goals, budgets, marketing initiatives, cash handling, reviewing financial reports, and taking action to increase profitability.
- Recruit, interview, hire, motivate, develop, manage, and retain team members.
- Continually train Store Managers on scheduling based on linebars and food cost management, including par-level ordering, inventory, and waste tracking; collaborate with Training Managers and follow up on new hires.
- Communicate daily with team members; spend 4–8 hours per week coaching and providing feedback to managers; recognize achievements, resolve employee concerns, hold bi-weekly team meetings, and adhere to applicable employment laws.
- Promote 100% guest satisfaction through example and exceptional service.
- Ensure compliance with company policies and procedures, including food safety and cleanliness, promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary action as necessary.
- Ensure the safety and security of team members and guests; ensure store-level preventative maintenance of equipment and machines, and act on property, building, or equipment maintenance needs.
- Provide store coverage during a Manager’s absence, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
- Maintain involvement in the district’s community.
Benefits
- Competitive salary
- Bonus potential
- On-demand pay access through DailyPay
- Auto reimbursement
- Paid time off
- Health, dental, and vision benefits
- Supplemental benefits
- 401(k) with matching
- Discounted tuition program through SNHU
- Opportunities for personal career growth within the team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
