Dunkin' District Manager

Dunkin Catalano Management, LLC•Billerica, MA

3d•$65,000 - $85,000

About The Position

Catalano Management Company, LLC, a Dunkin' franchisee, is seeking a positive, experienced District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The role stays engaged with guests and employees to continually improve and maintain the success of the district. The District Manager oversees daily operations and district finances, including sales goals, budgets, marketing initiatives, cash handling, and use of financial reports to improve profitability. The role leads, recruits, hires, trains, and develops teams and Store Managers; supports scheduling and food-cost management; communicates regularly with employees; and provides coaching and feedback. The position promotes guest satisfaction and ensures compliance with company policies and procedures, including food safety, cleanliness, loss prevention, and attendance. It also supports team and guest safety, preventative maintenance, store coverage during manager absences, scheduled opening and closing, and community involvement. Weekend and holiday coverage may be needed.

Requirements

Must be at least 21 years of age.
Must have a valid driver’s license.
High school diploma or GED.
At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
Previous food and beverage experience as a restaurant, general, or hospitality manager.
Desire to be part of a growing organization.
Positive attitude, high integrity, strong work ethic, ability to multitask, and conflict-resolution ability.
Strong leadership skills to develop, manage, and retain a team.
Excellent interpersonal skills and ability to model high-level customer service.
Strong organizational, administrative, and communication skills.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

ServSafe certification.
Food Allergen Awareness Certification.

Responsibilities

Manage and lead daily operations across the district, pursuing excellence and continual improvement.
Oversee district financial performance, including sales goals, budgets, marketing initiatives, and cash handling; interpret financial reports and take action to increase profitability.
Recruit, interview, hire, motivate, develop, and retain team members.
Train Store Managers and ensure understanding of scheduling based on linebars, food-cost management, par-level ordering, inventory, and waste tracking; collaborate with Training Managers on new hires.
Communicate daily with team members, spend 4–8 hours per week coaching managers and providing feedback, recognize achievements, address employee concerns, hold biweekly team meetings, and adhere to employment laws.
Promote 100% guest satisfaction through personal example and exceptional service.
Ensure adherence to company policies and procedures, including food safety, cleanliness, promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document necessary disciplinary action.
Ensure the safety and security of team members and guests; oversee store-level preventative maintenance and respond to property, building, or equipment maintenance needs.
Provide store coverage during a Manager’s absence, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
Maintain involvement in the district’s community.