Dunkin' District Manager
About The Position
Catalano Management Company, LLC, a Dunkin’ franchisee, is seeking an experienced, positive District Manager to direct the operations of restaurants in an assigned district in accordance with brand and franchise standards. The role remains engaged with guests and employees and works to continually improve and maintain the district’s overall success. The District Manager leads daily restaurant operations, oversees financial performance and team development, maintains guest satisfaction and company standards, and supports store coverage when managers are absent. The position is full-time and salaried, with responsibility that may include weekend and holiday coverage as needed.
Requirements
- Must be at least 21 years old.
- Valid driver’s license.
- High school diploma or GED.
- At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
- Previous food and beverage experience as a Restaurant Manager, General Manager, or Hospitality Manager.
- Desire to be part of a growing organization.
- Positive attitude, high integrity, strong work ethic, ability to multitask, and conflict-resolution ability.
- Strong leadership abilities to develop, manage, and retain a team.
- Excellent interpersonal skills and ability to deliver a high level of customer service.
- Strong organizational skills, including tangible and administrative work, and strong communication skills.
- Ability to lift objects up to 50 pounds and stand for extended periods.
Nice To Haves
- ServSafe certification.
- Food Allergen Awareness Certification.
Responsibilities
- Manage and lead daily operations across the district, pursuing operational excellence and continual improvement.
- Oversee district financial performance, including sales goals, budgets, marketing initiatives, cash handling, financial reports, and actions to increase profitability.
- Recruit, interview, hire, motivate, develop, and retain team members.
- Train Store Managers and ensure effective scheduling, food-cost management, par-level ordering, inventory control, and waste tracking; coordinate with Training Managers on new hires.
- Communicate with team members, coach and provide feedback to managers for 4–8 hours per week, recognize achievements, resolve employee concerns, hold biweekly team meetings, and comply with employment laws.
- Promote 100% guest satisfaction through example and exceptional service.
- Ensure compliance with company policies and procedures, including food safety, cleanliness, promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary action when necessary.
- Ensure the safety and security of employees and guests; oversee store-level preventive maintenance and respond to property, building, or equipment maintenance needs.
- Provide store coverage during a Manager’s absence, including staffing shortages and weekends or holidays as needed; ensure stores open and close on schedule.
- Maintain involvement in the district’s community.
Benefits
- Competitive salary
- Bonus potential
- On-demand pay access through DailyPay
- Auto reimbursement
- Paid time off
- Health, dental, and vision benefits
- Supplemental benefits
- 401(k) with matching
- SNHU discounted tuition program
- Opportunities for personal career growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
