Dunkin' District Manager

Dunkin Catalano Management, LLC•Townsend, DE

4d•$65,000 - $85,000

About The Position

Catalano Management Company, LLC, a Dunkin’ franchisee, is seeking a positive, experienced District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The role stays engaged with guests and employees to maintain and improve district performance. It has district-wide fiscal responsibility, including sales goals, budgets, marketing initiatives, cash handling, and profitability. The District Manager leads, develops, and retains teams; coaches Store Managers; and helps ensure high guest satisfaction, consistent operating standards, and safe, well-maintained stores. Store coverage may be required during a Manager’s absence, including staffing shortages, weekends, and holidays as needed.

Requirements

Must be at least 21 years old.
Valid driver’s license.
High school diploma or GED.
At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
Previous food and beverage experience as a Restaurant Manager, General Manager, or Hospitality Manager.
Desire to be a team member within a growing organization.
Positive attitude, high integrity, strong work ethic, ability to multitask, and conflict-resolution ability.
Strong leadership abilities to develop, manage, and retain a team.
Excellent interpersonal skills and ability to model the highest level of customer service.
Strong tangible and administrative organizational skills and strong communication skills.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

ServSafe certification.
Food Allergen Awareness Certification.

Responsibilities

Manage and lead daily operations across the district, pursuing operational excellence and continual improvement.
Oversee district finances, including sales goals, budgets, marketing initiatives, cash handling, financial reporting, and actions to increase profitability.
Recruit, interview, hire, motivate, develop, manage, and retain team members.
Continually train Store Managers on scheduling, food-cost management, par-level ordering, inventory, and waste tracking; collaborate with Training Managers on new hires.
Communicate with team members daily; spend 4–8 hours per week coaching and providing feedback to managers; recognize achievements, resolve employee concerns, hold bi-weekly team meetings, and adhere to employment laws.
Maintain a strong focus on guest satisfaction through personal example and exceptional service.
Ensure compliance with company policies and procedures, including food safety, cleanliness, promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary action as needed.
Ensure the safety and security of team members and guests, store-level preventative maintenance, and follow-up on property, building, or equipment maintenance.
Provide store coverage during a Manager’s absence, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
Maintain involvement in the district’s community.