Dunkin' District Manager

Dunkin Catalano Management, LLC•Bedford, MA

3d•$65,000 - $85,000

About The Position

Catalano Management Company, LLC, a Dunkin' franchisee, is seeking a positive, experienced District Manager to direct restaurant operations across an assigned district in accordance with brand and franchise standards. The role remains engaged with guests and employees to improve and maintain the district’s overall success. The District Manager leads daily operations and financial performance, develops restaurant teams and Store Managers, and ensures consistent guest satisfaction and compliance with company policies. The position may require providing store coverage during a Manager’s absence, including staffing shortages, weekends, and holidays as needed, and maintaining involvement in the district community.

Requirements

Must be at least 21 years old.
Valid driver’s license.
High school diploma or GED.
At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
Previous food and beverage experience as a Restaurant Manager, General Manager, or Hospitality Manager.
Desire to be part of a growing organization.
Positive attitude, high integrity, strong work ethic, ability to multitask, and conflict-resolution ability.
Strong leadership abilities to develop, manage, and retain a team.
Excellent interpersonal skills and ability to model the highest level of customer service.
Strong organizational skills, both tangible and administrative, and strong communication skills.
Ability to lift objects up to 50 pounds and stand for extended periods.

Nice To Haves

ServSafe certification.
Food Allergen Awareness Certification.

Responsibilities

Manage and lead daily operations throughout the district, pursuing excellence and continuous improvement.
Oversee district financial performance, including sales goals, budgets, marketing initiatives, cash handling, financial reporting, and actions to improve profitability.
Recruit, interview, hire, motivate, develop, and retain team members.
Continually train Store Managers on scheduling based on linebars, food cost management, par-level ordering, inventory, and waste tracking; coordinate with Training Managers on new hires.
Communicate daily with team members and spend 4–8 hours per week coaching managers and providing feedback; recognize achievements, resolve employee concerns, hold biweekly team meetings, and comply with employment laws.
Model and maintain a high level of guest satisfaction and exceptional service.
Ensure compliance with company policies and procedures, including food safety, cleanliness, product promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary action when necessary.
Ensure team and guest safety and security, store-level preventative maintenance, and follow-up on property, building, or equipment maintenance.
Provide store coverage during a Manager’s absence, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
Maintain involvement in the district’s community.