Dunkin' District Manager

Dunkin Catalano Management, LLC•Burlington, MA

3d•$65,000 - $85,000

About The Position

Catalano Management Company, LLC, a Dunkin’ franchisee, is seeking a positive, experienced District Manager to direct operations across the restaurants in an assigned district. The role is responsible for maintaining brand and franchise standards, engaging with guests and employees, and continually improving the district’s overall performance and success. The District Manager leads daily restaurant operations and is accountable for financial performance, sales goals, budgets, marketing initiatives, cash handling, staffing, and team development. The position includes coaching and training Store Managers, supporting guest satisfaction, ensuring compliance with company policies and applicable employment laws, and overseeing food safety, cleanliness, security, and equipment maintenance. The manager may provide store coverage during a Store Manager’s absence, including weekends and holidays as needed, and is expected to remain involved in the district’s community. This is a salaried, full-time position with competitive salary, bonus potential, on-demand pay access through DailyPay, auto reimbursement, paid time off, health, dental and vision benefits, supplemental benefits, a 401(k) with matching, a discounted SNHU tuition program, and opportunities for career growth.

Requirements

Must be at least 21 years old.
Must have a valid driver’s license.
High school diploma or GED.
At least 3 years of multi-unit, high-volume food and beverage management or QSR experience.
Previous food and beverage experience as a restaurant, general, or hospitality manager.
Desire to be part of a growing organization.
Positive attitude, high integrity, strong work ethic, multitasking ability, and conflict-resolution ability.
Strong leadership abilities to develop, manage, and retain a team.
Excellent interpersonal skills and ability to model high-level customer service.
Strong organizational skills, both hands-on and administrative, and strong communication skills.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

ServSafe certification.
Food Allergen Awareness Certification.

Responsibilities

Direct and continually improve daily operations across the district in accordance with brand and franchise standards.
Manage district financial performance, including sales goals, budgets, marketing initiatives, cash handling, and using financial reports to increase profitability.
Recruit, interview, hire, motivate, develop, and retain team members.
Train Store Managers on scheduling based on linebars, food-cost management, par-level ordering, inventory, and waste tracking; coordinate with Training Managers on new hires.
Communicate with team members, spend 4–8 hours per week coaching managers and providing feedback, recognize achievements, address employee concerns, and hold biweekly team meetings.
Maintain a high standard of guest satisfaction through personal example and exceptional service.
Ensure compliance with company policies and procedures, including food safety, cleanliness, promotions, cash handling, loss prevention, cell phone usage, uniforms, and attendance; hold crew accountable and document disciplinary action as needed.
Ensure the safety and security of team members and guests, and oversee store-level preventative maintenance and property, building, or equipment maintenance.
Provide store coverage during a Manager’s absence, including staffing shortages and weekends or holidays as needed, and ensure stores open and close as scheduled.
Maintain involvement in the district’s community.