WD Bar & Grille, Dual Rate Restaurant Server / Dual Rate Restaurant Shift Manager

Seneca Gaming Corporation•Buffalo, NY

20h

About The Position

The Restaurant Server is the primary position and provides fast, friendly, and courteous food and beverage service to customers. The employee may also be called upon to serve as Restaurant Shift Manager, the secondary position, administering, directing, and controlling restaurant operations efficiently on a shift-by-shift basis. Duties must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position requires interacting with the public, speaking English clearly, remembering details, and performing physical activities such as walking, standing, turning, bending, lifting, and carrying. The employee provides guest service and maintains restaurant operations, and, when acting as Shift Manager, trains and directs staff, handles guest and employee concerns, completes administrative and reporting duties, and supports cost and service goals. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Minimum of two years of food and beverage supervisory experience.
General knowledge of all phases of full-service dining.
Excellent interpersonal, customer service, communication, coaching, team-building, and problem-solving skills.
Computer literacy, including working knowledge of Microsoft Office applications and restaurant automated systems.
Excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees.
Ability to complete required Seneca Gaming Corporation training programs within nine months of employment commencement.
Ability to meet attendance guidelines and work effectively under pressure in a fast-paced environment.
Ability to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Ability to lift and carry trays weighing up to 40 pounds and perform medium work involving exertion of up to 50 pounds occasionally and frequently, and up to 20 pounds constantly.
Ability to perform repetitive motions, talk to and hear customers and coworkers, and assist customers with special needs.
Visual acuity sufficient to determine the accuracy, neatness, and thoroughness of assigned work.

Responsibilities

Provide prompt, friendly, courteous, and professional food and beverage service to guests.
Greet guests within one minute, attend to tables throughout service, and seek feedback about the dining experience.
Maintain knowledge of the menu, wine lists, daily specials, property information, and guest-service procedures.
Complete opening, closing, weekly, and other assigned side work; maintain clean, organized, and stocked work and wait stations.
Review posted restaurant information and reservation details, including VIPs, special guests, and large parties.
Pre-bus tables, deliver guest checks to the cashier, follow tip-out procedures, and assist guests when they depart.
Follow liquor laws, check and cashing procedures, information-security policies, and applicable company and regulatory policies.
Assist colleagues as needed, attend required meetings and training, and report guest complaints, compliments, and incidents to the appropriate supervisor.
When acting as Shift Manager, train restaurant associates, provide necessary tools and supplies, evaluate and direct personnel, and provide disciplinary action when needed.
Ensure products and service meet established standards and maintain control of restaurant situations, including guest and employee complaints.
Handle administrative duties including scheduling, payroll, filing, personnel records, and HR issues.
Complete daily manager and incident reports; prepare paperwork and order supplies and equipment.
Communicate casino activities and events to associates and serve as a liaison between management and staff.
Ensure staff behavior and appearance meet standards and share accountability for cost, labor, and expense goals.
Advise restaurant management of daily problems and needs and use available resources to support profitability.