DSW Associate Store Manager

Designer Brands•Miami, FL

About The Position

The Associate Store Manager supports and performs store operations alongside store management, including customer service, merchandising, omnichannel activities, and inventory-related work to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, asset protection, assigned projects, and opening and closing tasks. The Associate Store Manager models customer experience behaviors, coaches associates, responds promptly to customer and associate feedback, and helps maintain store standards. The role communicates and follows up on daily, weekly, and monthly action plans and performance goals; uses inventory reports to support sales and merchandise presentation; and helps execute audits, donations, transfers, mismate and damage processes, freight receipt, product placement, markdowns, and out-of-stock procedures. It also supports in-store omnichannel services, including Charge/Send and Buy Online Pick Up In Store. The position helps maintain a safe store and operationally sound equipment, supports labor and timekeeping activities, and assists with associate relations matters. It contributes to team development through training, coaching, feedback, motivation, recognition, recruiting, interviewing, and onboarding. The Associate Store Manager may perform or delegate other store duties and carries out additional duties assigned by the Store Manager and/or Co-Manager.

Requirements

Minimum 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college preferred.

Responsibilities

Model customer experience behaviors and coach associates to achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to support sales and merchandise presentation.
Execute processes related to audits, donations, transfers, mismates, damages, and other inventory activities.
Work with the Store Manager to ensure policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities such as freight receipt, product placement, markdowns, and mark out of stock procedures.
Set expectations, participate in, and follow up on in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Help associates resolve customer concerns and communicate when matters should be escalated to the Store Manager.
Support the Store Manager with timekeeping, scheduling, forecasting, and payroll management to meet labor deliverables.
Support the Store Manager in resolving associate relations matters and provide feedback on associate performance.
Recognize the store team using company recognition tools.
Support store-team development through training, coaching, feedback, and motivation.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.