DSP Supervisor (Birch)

Access: Supports for Living•Middletown, NY

5d•Onsite

About The Position

The DSP Supervisor works as part of an interdisciplinary team to provide services to adults with intellectual and developmental disabilities. Under the direction of an Assistant Director, Program Director, or Regional Program Director, the supervisor oversees and directs services intended to help individuals live happy, healthy, and fulfilling lives. The role oversees program operations to ensure compliance with state and OPWDD regulations and agency policies and procedures, and supervises, trains, and develops direct care staff to support quality service delivery. Responsibilities also include coordinating programming and staffing, maintaining the program budget, and supporting timely billing and payroll processing. The supervisor is expected to uphold the agency’s standards for quality and integrity and to provide person-centered, high-quality care. This position is based in Middletown, New York, pays $62,353 annually, and has a 40-hour flexible weekly schedule with on-call responsibilities. It is a residential role involving hands-on support and leadership of Direct Support Professionals, with on-call participation and emergency response as needed.

Requirements

Meet the skills and attributes outlined in the NYS DSP Core Competencies.
Ability to work in a diverse and inclusive environment with individuals of various abilities.
Complete mandatory training within the first 90 days and maintain ongoing recertifications.
Professional and effective verbal and written communication skills.
Understand regulations and document services in real time using electronic technology.
Ability to multitask and prioritize job responsibilities.
Respond promptly and effectively to emergency and crisis situations.
Proactively identify, report, and resolve safety or medical concerns.
Ability to count money accurately and complete basic math and banking transactions.
Complete training to become an approved medication administration professional (AMAP) and administer medications accurately while maintaining certification without lapse.
Ability to provide on-call coverage for the primary site and an assigned cluster of sites.
Reliable transportation and a valid, unrestricted, insurable driver’s license.
One of the following education and experience combinations: bachelor’s degree, one year of field experience, and at least six months of supervisory experience in the field; associate’s degree, two years of field experience, and at least one year of supervisory experience in any field; at least five years of field experience and at least two years of supervisory experience in any field; or, for an internal candidate, at least four years of field experience.
Ability to perform all SCIP interventions.
Ability to provide hands-on care to individuals with various physical disabilities, including showering, feeding, and physical assistance.
Ability to perform household cleaning tasks using cleaning supplies.
Occasional lifting of 25 pounds or more, pushing or pulling 25 pounds or more, and reaching and bending to perform duties.
Ability to ascend and descend stairs and participate in light to moderate physical activities.
Ability to use various electronic devices.
Ability to provide transportation in vehicles ranging from sedans to large passenger vans.

Nice To Haves

Bilingual English and Spanish speaking is a plus.
Fluency in American Sign Language is a plus.

Responsibilities

Supervise and work alongside Direct Support Professionals in a residential setting supporting individuals with varying diagnoses.
Collaborate with Human Resources and DSP Administrators on staff recruitment, selection, hiring, retention, training, and professional development.
Track direct care staff training due dates and ensure there are no lapses in compliance.
Complete staff performance agreements aligned with Core Competencies, provide feedback, and initiate progressive discipline when needed.
Create and review service plans and ensure their implementation.
Ensure high-quality rehabilitative services and person-centered activities are planned and conducted according to service plans.
Meet with individuals’ circles of support to address programming needs and resolve concerns.
Operate the program efficiently and within budget specifications.
Ensure staff complete thorough and timely documentation to support maximum billing.
Promote the safety of individuals and team members.
Ensure routine maintenance and cleaning of vehicles and the physical plant are completed, and follow issues through to resolution.
Coordinate and lead program operations to achieve quality care and efficiency while maintaining regulatory standards.
Report and resolve incidents and compliance issues promptly, and ensure direct reports do the same.
Keep individuals’ charts current and ensure documents are scanned and filed appropriately.
Promote customer satisfaction and provide personalized interactions with individuals.
Participate in the agency on-call rotation and respond to individual and program emergencies as needed.
Prepare the program staffing schedule and ensure appropriate coverage, including continuous care and approved staffing ratios.
Use technology to review and approve staff timesheets.
Organize, multitask, and prioritize responsibilities efficiently.
Communicate professionally and effectively, complete training, train others as required, and attend departmental, agency, and relevant community meetings.
Participate in team and service-plan meetings as necessary and ensure service plans are written accurately and promptly following life-plan meetings.
Provide person-centered, culturally competent services, which may include celebrating holidays and attending religious services.
Provide leadership and mentorship to a residential team of DSPs.
Perform other duties as needed or assigned.