DSP Supervisor (Birch)

Access Supports•Middletown, NY

3d•Onsite

About The Position

The DSP Supervisor works as part of an interdisciplinary team serving adults with intellectual and developmental disabilities in a residential setting. Under the direction of an Assistant Director, Program Director, or Regional Program Director, the supervisor oversees program operations and staff, helping ensure services support individuals’ well-being and comply with state and OPWDD regulations and agency policies. The role includes hiring, training, supervising, and supporting Direct Support Professionals; ensuring quality personal care, meal preparation, medication administration, health maintenance, and person-centered programming; and overseeing schedules, staff development, the physical plant, budgets, billing, payroll processing, and appropriate use of funds. The supervisor participates in an on-call rotation and responds to individual or program emergencies as needed. The position requires providing hands-on care and maintaining approved staffing ratios, which may involve weekends and holidays.

Requirements

Demonstrate the skills and attributes outlined in the NYS DSP Core Competencies.
Ability to work in a diverse and inclusive environment with individuals of various abilities.
Complete mandatory training within the first 90 days and maintain ongoing recertifications.
Communicate professionally and effectively in verbal and written forms.
Understand regulations and document services in real time using electronic technology.
Ability to multitask and prioritize job responsibilities.
Respond timely and effectively to emergency and crisis situations.
Proactively identify, report, and resolve safety or medical concerns.
Accurately count money and complete basic math and banking transactions.
Complete training to become an approved medication administration professional (AMAP), administer medications accurately, and maintain certification without lapse.
Participate in team and service-plan meetings as needed.
Ensure service plans are written accurately and promptly following life-plan meetings.
Provide person-centered, culturally competent services, which may include celebrating holidays and attending religious services.
Provide continuous care and maintain approved staffing ratios, which may include weekends and holidays.
Provide on-call coverage for the primary site and, as assigned, a cluster of sites.
Provide leadership and mentorship to a residential team of Direct Support Professionals.
Have access to reliable transportation.
Maintain a valid, unrestricted, insurable driver’s license.
Meet one of the following education and experience paths: bachelor’s degree plus one year of field experience and at least six months of supervisory experience in the field; associate degree plus two years of field experience and at least one year of supervisory experience in any field; at least five years of field experience and at least two years of supervisory experience in any field; or, for an internal candidate, at least four years of field experience.
Be capable of performing all SCIP interventions.
Provide hands-on care to individuals with various physical disabilities, which may include showering, feeding, and physical assistance.
Perform household cleaning tasks using cleaning supplies.
Occasionally lift, push, or pull more than 25 pounds, and occasionally reach and bend to perform duties.
Ascend and descend stairs and participate in light to moderate physical activities.
Use various electronic devices.
Transport individuals using vehicles ranging from sedans to large passenger vans.

Nice To Haves

Bilingual English and Spanish speaking.
Fluency in American Sign Language.

Responsibilities

Supervise and work alongside Direct Support Professionals in a residential setting supporting individuals with varying diagnoses.
Collaborate with Human Resources and DSP Administrators on staff recruitment, selection, hiring, retention, training, and professional development.
Track direct-care staff training due dates and ensure training compliance without lapses.
Complete staff performance agreements aligned with Core Competencies, provide performance feedback, and initiate progressive discipline as needed.
Create and review service plans and ensure they are implemented.
Ensure high-quality rehabilitative services and person-centered activities are planned and conducted in accordance with service plans.
Meet with individuals’ circles of support to address programming needs and resolve concerns.
Operate the program efficiently and within budget specifications.
Ensure staff documentation is thorough and timely to support maximum billing.
Ensure the safety of individuals and team members.
Ensure routine maintenance and cleaning of vehicles and the physical plant are completed and follow issues through to resolution.
Coordinate and lead program operations to support quality of care and efficiency while maintaining regulatory standards.
Report and resolve incidents and compliance issues promptly and ensure direct reports do the same.
Maintain individuals’ charts and ensure documents are scanned and filed appropriately.
Promote customer satisfaction and provide personalized interactions with individuals.
Participate in the agency on-call rotation and respond to individual and program emergencies as needed.
Prepare program staffing schedules and ensure appropriate coverage.
Use technology to review and approve staff timesheets.
Organize, multitask, and prioritize duties efficiently.
Communicate effectively and professionally, complete training programs, train others as required, and attend departmental, agency, and relevant community meetings.
Maintain a valid, unrestricted, insurable driver’s license.
Perform other duties as needed or assigned.