DRUG-GEN MDSE/DEPT LEADER

The Kroger Co.•American Fork, UT

13h

About The Position

The Drug GM Merchandise/Department Leader directs, supports, and supervises the functions and activities of the Drug GM department. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. This position works with store management and department associates to develop and carry out business plans, manage staffing and performance, maintain inventory and merchandising standards, control expenses, and support customer service. The role also reinforces safety practices, reports hazards and incidents, and assists customers throughout the store.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Welcome customers, answer questions about products, and make product suggestions.
Maintain knowledge of department products and inform customers about Drug GM specials.
Offer product samples and maintain a positive attitude.
Develop and implement a department business plan in collaboration with store management and associates.
Understand the store layout and locate products.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare seasonal critiques for the sales and merchandising supervisor.
Implement the department’s periodic promotional plan and stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and report discrepancies.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.