Drug-Gen Mdse/Dept Leader

Kroger•Seymour, MS

21h

About The Position

The Drug GM Department Leader directs, supports, and supervises the department’s functions and activities to create an outstanding customer experience and maintain a safe, clean environment. The role is accountable for department sales and profit goals, quality assurance standards, and demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader develops associates, manages schedules and department operations, and works with store management and associates to plan and achieve business results. The role also supports customers with product questions and suggestions, promotions, and samples; manages merchandising, pricing, inventory, and expenses; and reinforces safety, legal, and company requirements. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Welcome customers, answer product questions, make product suggestions, offer samples, and inform customers about Drug GM specials.
Maintain knowledge of department products and the store layout.
Develop and implement a department business plan in collaboration with store management and associates.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses and assist store management with budgets, profit and loss reviews, and appropriate follow-up actions.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.