DRUG-GEN MDSE/DEPT LEADER

The Kroger Co.•Manchester, VA

About The Position

The Drug GM Merchandise/Department Leader directs, supports, and supervises the Drug GM department’s functions and activities. The role aims to provide an outstanding customer experience, maintain a safe and clean environment, achieve departmental sales and profit goals, and monitor quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department operations and inventory, supporting merchandising and promotional plans, monitoring expenses and financial results, and helping customers with products and services. The leader must follow applicable laws and company guidelines and perform the essential functions of the position with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering questions about products sold in the department and store.
Maintain product knowledge and answer questions or make product suggestions.
Offer product samples and inform customers about Drug GM specials.
Maintain a positive attitude.
Develop and implement a department business plan with store management and associates.
Understand the store layout and locate products.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s periodic promotional plan and stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.