Drug-Gen Mdse/Dept Leader

Kroger•North Chesterfield, VA

About The Position

The Drug-Gen Mdse/Dept Leader directs, supports, and supervises the Drug GM department’s functions and activities. The role is responsible for providing exceptional customer service and maintaining a safe, clean environment that encourages customers to return, while achieving department sales and profit goals and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports the department’s business and financial performance by developing and implementing business plans, managing expenses and inventory, contributing to budgets and profit-and-loss reviews, and carrying out promotional and pricing plans. It also leads, trains, schedules, and develops associates and promotes a welcoming customer experience through product knowledge, assistance, and information about products and promotions.

Requirements

Effective communication skills.
Knowledge of basic mathematics.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products sold in the department and store.
Maintain product knowledge, answer customer questions, make product suggestions, offer samples, and inform customers about Drug GM specials.
Develop and implement a department business plan in collaboration with store management and associates.
Understand the store layout and locate products.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.